Title Service Representative

Amynta Group • Baltimore, MD

4d • Onsite

About The Position

The Title Service Representative is responsible for conducting effective follow-up for motor vehicle titles. This includes communication with customers, clients, motor vehicle dealers, and motor vehicle agency personnel. The compensation for this position is $17.75 per hour, with possible opportunities for overtime. Amynta reserves the right to change job descriptions at any time based on business conditions/need, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. Reasonable accommodations may be made to enable individuals with disabilities to perform required job duties and functions.

Requirements

• High school diploma or equivalency.
• Accurate keying skills and ability to speak clearly.
• Mastered knowledge of Title Service functions.
• Customer service experience.
• Experience with vehicle titles, DMVs ,or auto dealers.
• Reading comprehension.
• Mastery of the English language, both written and verbal.
• Familiarity with use of computer.
• Strong attention to detail.
• Ability to meet deadlines.
• Ability to comprehend and follow written and verbal instruction.
• Ability to analyze data and note exceptions needing resolution.
• Good interpersonal skills and ability to work well with people throughout the organization.
• Ability to perform under minimal supervision.

Responsibilities

• Conducting effective follow-up for motor vehicle titles.
• Communication with customers, clients, motor vehicle dealers, and motor vehicle agency personnel.
• Review queues, determine and pursue effective follow-up steps to ensure receipt of title documents.
• Review title documents to determine if a correction is warranted and process necessary correction.
• Release leased or retail title documents per state and client guidelines.
• Contacting clients by phone or e-mail.
• Receiving incoming calls from clients, dealers and customers and respond as necessary.
• Process incoming title related work received either by client request, department notification, or incoming mail and/or FedEx.

Benefits

• medical
• dental
• vision insurance
• 401(k) participation
• paid time off
• holiday pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED