Title/Escrow Branch Manager (In Office)

First American•Franklin, TN

7d•Onsite

About The Position

Join our Franklin, TN Homebuilder Team as a Title/Escrow Branch Manager! At First American, we provide our teams with the support, tools, and technology that they need to ensure that providing unparalleled customer service is your primary focus. This position plays a key role in transforming the Homebuilder real estate experience by empowering our employees and customers to deliver next-generation solutions and results.

Requirements

6+ years of escrow related experience as an Escrow Officer, preferably in Homebuilder
3-5 years demonstrated experience in a leadership or management role
High School diploma required
Passion for helping customers while maintaining a professional and positive attitude
Excellent verbal and written communication with both internal and external customers; uses various types of communication to meet customer expectations and build relationships
Problem solving with strong organizational skills, detail oriented and knows how to navigate internal and external resources to resolve issues
Ability to lead/sought out for advice; supervisory and administrative skills
Able to manage competing priorities
Strong written and verbal communication skills
Familiar with competitor, financial and industry dynamics
Specialized knowledge in one or more escrow product areas
Basic accounting/finance skills to be able to understand and interpret financial statements
Customer Service orientation - responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Teamwork - balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives

Responsibilities

Responsible for directing and managing the day-to-day operations of the branch
Acting as a working manager, handling escrow transactions
Ensures employee conformance to established practices and proper training of staff.
Prepares related reports and audits current procedures to monitor efficiency of operations.
Maintain client base and resolves escalated issues; answers questions and provides guidance regarding products, services, policies, or specific transactions
Complete simple and complex real estate escrow transactions by determining requirements and acting as a neutral liaison between buyer, seller, and lender
Drive transactions forward while maintaining clear, proactive communication with all parties
Ensure full compliance with company policies, state regulations, and industry standards
Identify and mitigate risk to protect clients and ensure smooth closings
Complete closing by reviewing, recording, and filing documents including preparing and distributing final closing statements and title, ensuring adherence to delivery dates and timelines.