Title Clerk-1

Copart•Dallas, TX

3d•$21 - $24•Onsite

About The Position

Copart, Inc. is a global technology leader and the premier online vehicle auction platform. We connect vehicle sellers with over 750,000 buyers in more than 190 countries, operating over 200 facilities worldwide. Our mission is to provide an unmatched experience through our people, processes, and technology. The Title Specialist will be responsible for the daily processing of vehicle titles, ensuring compliance with state and local regulations and Copart policies. This role involves answering questions, providing support, and facilitating a positive customer experience by offering solutions. The Title Specialist will also maintain file documentation, update customers on file status, and ensure accurate record-keeping of vehicle titling within company guidelines. This position requires significant face-to-face and vocal interaction with a diverse customer base, from the general public to high-level managers.

Requirements

HS diploma.
Two years customer service experience.
Computer proficiency (MS Office Word / Suite).
Typing speed 45 words per minute.
Basic 10 Key proficiency.
Excellent customer service skills and attitude.
Excellent communication skills - verbal and written.
Must be able to work under pressure and meet time sensitive deadlines.
Must be able to multi-task.
Must be able to work independently with little supervision.
Must be able to view a computer screen and remain seated for a significant portion of the work day.
Strong attention to detail.
Numeric and alphabetic filing skills are mandatory.
Must be able to work overtime schedule as needed.

Nice To Haves

One year vehicle vehicle title processing preferred.
Title knowledge of local and surrounding states is preferred.
Bilingual a plus.

Responsibilities

Efficiently and accurately identify/analyze vehicle title/ownership documents within company guidelines.
Provide excellent customer service to all internal and external customers.
Process vehicle titles in accordance with state guidelines.
Research missing and/or incorrect title paperwork and determine proper resolve in a timely manner.
Communicate with customers via email or verbally to handle title issues daily.
Build relationships and develop a professional rapport with DMV and sellers.
Maintain title bin filing as necessary.
Performs other duties as assigned.