Title Clerk II - ADESA Golden Gate

Carvana•Tracy, CA

17h•Onsite

About The Position

ADESA, a Carvana owned company, is seeking a Title Clerk II to process incoming titles ensuring transferability to buyers efficiently and accurately. ADESA operates over 50 locations across the US, providing a wide array of vehicle services including repair & reconditioning, auction remarketing, and serving as market hub distribution centers. The company works in a service industry with a "we" versus "I" culture, fostering a fun, fast-paced, and competitive environment. ADESA is poised for significant expansion with investments in facilities, sales growth, and increasing inventory.

Requirements

One (1) year of title experience at dealership or auction.
Effective customer relations, communication and interpersonal skills required.
High School Diploma or GED preferred.
Computer skills preferred.

Responsibilities

Process incoming titles ensuring transferability to buyer in an efficient and accurate manner.
Maintain consistently high standards on accuracy and efficiency.
Ensure company policies and procedures and state or federal laws are followed at all times.
Provide excellent customer service, ensuring prompt, efficient, and courteous attention.
Notify Office Manager if a challenge arises with a title that cannot be resolved.
Handle incoming calls from dealer representatives with title issues and/or questions.
Maintain a professional appearance, orderly work environment, and friendly disposition.
Provide prompt and courteous service, greeting every customer.
Resolve customer complaints in a friendly, courteous manner and advise Office Manager of serious complaints or incidences.
Receive titles by comparing the entire VIN number to AMS, MV50’s, Lien Release and any other paperwork.
Verify the odometer reading, release of liens, “free and clear” title, line of ownership is properly documented and that the titles contain no alteration.
Look for announcements in AMS in title management against the boxes checked on the title or MV50 – verify they are accurate.
Ensure titles are delivered to purchasing dealer.
File titles in appropriate location.
Pull reports, customer worksheets, vehicle inventory and title absent list at the end of the day on auction day.
Keep updated notes on outstanding problem titles to assure issues are resolved in a timely manner.
Process payments for dealers – count checks, money orders, cashier’s checks, and provide a receipt.
Process check payments for dealers.
Maintain knowledge of DMV laws and regulations as related to vehicle titles.
Practice and promote teamwork at all times.
Set a good personal example of attitude and performance.
Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property.
Report all incidents to the Manager.
Practice and promote company Core Values: Integrity, Customer Care, Innovation, Safety, Teamwork, Employee Welfare, Community Involvement and Fun.