Tissue Family Services Coordinator 1

INFINITE LEGACY• Baltimore, MD, US, MD

2d•$64,300 - $72,340•Hybrid

About The Position

Under the general direction of the Regional Clinical Manager, Family Services - Tissue, the Tissue Family Services Coordinator 1 (TFSC 1) is responsible for coordinating a wide range of support for potential tissue/eye donor families. Information is to be articulated in an easily understood and accurate manner to families whose ability to process information is impaired by emotionally traumatic circumstances. Infinite Legacy’s Tissue Family Services Coordinator 1 coordinates and facilitates emotional support during and after the discussion of the donation process. Rapport is established with donor families, Infinite Legacy team members, and hospital staff involved in the donation process. The Tissue FSC I will be aware and sensitive to diversity of all kinds (cultural, religious, educational, etc.) while working with families and hospital staff.

Requirements

Master’s degree at an accredited college or university in social work, counseling, psychology, nursing, or related degree. Bachelor’s degree will be considered if relevant experience is met.
1- 2 years’ experience in an acute health care setting (preferred), hospice, bereavement counseling center, crisis intervention, etc. where there was active involvement in issues involving death, dying, grief and loss.
Ability to interact with grieving families in a supportive, empathic manner while taking into consideration actual or potential cultural diversities.
Ability to communicate effectively, verbally and in writing to provide information to donor families, recipients, health care personnel and the general public.
Ability to comfortably use technology to access and utilize Infinite Legacy databases, draft letters, send/receive email, and access the Internet for vital information/resources to assist donor families.
Must have the ability to connect to the Internet safely with speeds capable of supporting both a VoIP phone and laptop.
Must be highly accountable and able to work autonomously.
Must possess a high level of self-motivation and well-developed time management, organizational, and problem-solving skills.
Manual dexterity sufficient to operate telephones and computers.
Ability to accurately communicate, converse, and exchange information in English over the telephone and in person.
Computer literacy in a Microsoft Windows environment and demonstrated competency in the use of Microsoft Office software programs.

Nice To Haves

Acute health care setting experience

Responsibilities

Establish initial contact over the phone with the potential donor family and offer the option of tissue and eye donation in accordance with all state, federal and industry related regulations.
Provide the family with a copy of an authorization or disclosure, Document of Gift if applicable and completes the medical/social history proficiently.
Provide trauma, grief, and bereavement support services for the family over the phone during initial contact.
Identify if additional support is needed and connect the family with local hospital or community resources to provide additional support.
Communicate plans for grief and bereavement services to the Aftercare Team at Infinite Legacy who is responsible for following the donor family after donation.
Complete all necessary documentation within the time limits established by Infinite Legacy and its regulatory bodies.
Collaborate with local funeral homes and whole-body donation programs to ensure that the donor family is supported, and the funeral home or whole-body donation program is aware of the tissue recovery process.
Work in conjunction with appropriate Infinite Legacy staff during local tissue and eye cases.
Collaborate closely with clinical personnel, DSC, Tissue AOC, HS, and TR during donor management to ensure that donor families’ needs are communicated to the Infinite Legacy team in addition to ensuring all case logistics are being communicated effectively to support donor and family needs during the donation process.
Triage phone calls from families that are received from the Donor Services Center as it pertains to tissue donation needs, hospice referrals and medical evaluation for donation.
At times collaboration with Hospice RNs, Nursing Homes or Assisted Living Facilities are needed to ensure the donors wishes can be honored.
Navigate sensitive conversations as it pertains to the rejection of tissues post donation process.
Initiate follow-up support over the phone to donor families as it relates to offering donor in spirit post donation should tissues be rejected or not able to be transplanted.
Facilitate communication with outside OPO’s who require local registry checks within IL’s DSA. This includes DC, VA, and MD registry checks in a timely manner.
Initiate follow-up support to donor and non-donor families when appropriate and is responsible for ensuring effective communication and documentation of aftercare components within the time limits established by Infinite Legacy and its regulatory bodies.
Participate in continuing education as identified by the Family Services Manager – Tissue. This could be but is not limited to conversation coaching, SIM, educational seminars, and classes.
Attend regularly scheduled Infinite Legacy staff meetings, FS team meetings, and case review.