Tire Specialist

Advance Auto Parts • Bayamón, PR

6d • Onsite

About The Position

The Tire Specialist is responsible for recommending services and solutions based on customer interaction, needs, and vehicle diagnosis. This role involves providing professional and prompt customer service, performing basic diagnostic tests, and focusing on tire and service sales. The specialist will also utilize specialized knowledge to drive sales, comply with company targets and strategies, and perform daily tasks to meet sales goals and maintain store standards.

Requirements

• Demonstrate an eagerness to be a team player and assist in other functions as assigned by the store management team, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc.
• Working knowledge of automotive systems, and capability to diagnostic in order to give recommendations to solve vehicle problems
• Ability to communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals (English and Spanish)
• Successfully complete the Parts Knowledge Assessment
• Ability to work an assortment of days, evenings, and weekends as needed
• Minimum 3 years experience in automotive or retail customer service
• High school diploma or GED equivalent or equivalent combination of education and experience
• Valid driver's license

Nice To Haves

• ASE Certification preferred, but not required

Responsibilities

• Recommend services and solutions based on customer interaction, customer needs, parking lot automobile diagnosis and individualized automobile consultation
• Provide professional, courteous, and prompt customer service experience through benefit-selling processes and procedures
• Perform basic diagnostic tests and assist in training other Team Members in parts knowledge as needed
• In charge of parts sales, focusing on the tires and service sales and utilize specialized knowledge to perform the sales
• Comply with the company targets and AAP sales programs and strategies.
• Perform daily tasks established in the Company’s daily plan in order to reach sales targets and keep the store in high quality standards for our customers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED