Tire Specialist

Advance Stores Company • Humacao, PR

5d • Onsite

About The Position

The Tire Specialist will recommend services and solutions based on customer interaction, customer needs, parking lot automobile diagnosis, and individualized automobile consultation. This role involves providing professional, courteous, and prompt customer service through benefit-selling processes and procedures. The Specialist will also perform basic diagnostic tests, assist in training other Team Members in parts knowledge, and be in charge of parts sales, focusing on tires and service sales, utilizing specialized knowledge to perform sales. The position requires compliance with company targets and sales programs and strategies, and performing daily tasks to reach sales targets and maintain high store quality standards.

Requirements

• Working knowledge of automotive systems, and capability to diagnostic in order to give recommendations to solve vehicle problems
• Ability to communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals (English and Spanish)
• Successfully complete the Parts Knowledge Assessment
• Ability to work an assortment of days, evenings, and weekends as needed
• Minimum 3 years experience in automotive or retail customer service
• High school diploma or GED equivalent or equivalent combination of education and experience
• Valid driver's license

Nice To Haves

• ASE Certification preferred, but not required

Responsibilities

• Recommend services and solutions based on customer interaction, customer needs, parking lot automobile diagnosis and individualized automobile consultation
• Perform basic diagnostic tests and assist in training other Team Members in parts knowledge
• Be in charge of parts sales, focusing on the tires and service sales and utilize specialized knowledge to perform the sales
• Comply with the company targets and AAP sales programs and strategies
• Perform daily tasks established in the Company’s daily plan in order to reach sales targets and keep the store in high quality standards for our customers
• Demonstrate an eagerness to be a team player and assist in other functions as assigned by the store management team, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED