This role is responsible for assisting members in the selection and purchase of tires, properly installing and repairing tires, completing necessary tire bay documentation, and maintaining tire bay policies and procedures. Team members are expected to carry out job functions and responsibilities as assigned, support the application of club policies, procedures and compliance, and strive for flawless execution. They must hold themselves accountable, act with honesty and integrity, and lead with the member in mind to address any and all concerns and escalate appropriately. Ensuring a safe and positive environment for members and colleagues is paramount, as is embracing inclusion and diversity through collaboration and respect. Team members should work together to achieve goals, move with speed and agility, innovate and adapt, and maintain a friendly and positive attitude. Members are expected to deliver service excellence through all points of contact, resolve and deescalate to address every member concern, and ensure a safe and positive environment and experience. This includes a daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA), and maintaining Fast, Friendly, Full, Fresh, Clean club standards. Team members will work collaboratively to deliver GOLD club standards daily, with commitment and pride to achieve a Grand opening look daily. All items should be stocked and promotional plans executed, with visible accurate signage, and the club maintained as clean and organized, inside and out. Understanding how to access and read production and/or financial performance reporting for the department and seeing the connection between consistent execution and its positive impact on the business is also key.
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Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed