(USA) Tire & Battery Technician - Automotive
About The Position
As a Tire and Battery Center Technician, you provide safe and efficient service in both the sales and service areas of the department, helping deliver a positive member experience. You collaborate with associates to meet members’ expectations and support sales and service requests. The role includes educating and mentoring associates; applying tire and battery industry knowledge, safety and compliance protocols, service standards, equipment operations, TPMS, and product specifications; and using digital tools and systems to support sales, service, safety, and training. You also communicate equipment and supply needs, monitor returns and special orders, process transactions, maintain inventory and required documentation, and help members with purchasing decisions and concerns. You are expected to model respectful, ethical, team-oriented service; support the development of associates; follow company policies and standards; and contribute to continuous improvement and a positive member experience.
Requirements
- Valid state-issued driver’s license.
- Must be 18 years of age or older.
- Successfully complete all job-required trainings and assessments within the prescribed time period if hired.
Nice To Haves
- Experience in the auto service industry.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
- Provide safe and efficient customer service and develop effective interpersonal communication.
- Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality.
- Use point-of-sale systems and phone and in-person selling techniques.
- Use digital tools and handheld technology to plan and drive sales, improve the service experience, support associate engagement, and make business decisions related to services, safety alerts, products, applications, and training.
- Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders.
- Operate cash registers and process transactions.
- Maintain accurate inventory and follow audit, safety, and compliance standards.
- Report complaints, safety hazards, and problems with products, services, or work areas.
- Complete paperwork, logs, and other required documentation; ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
- Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
- Model high-quality member service and products, support training, and help develop, influence, and inspire associates.
- Follow company policies, procedures, and standards of ethics and integrity; use the Open Door Policy and implement related action plans.
- Complete work assignments and priorities by using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
- Promote a respectful, inclusive, supportive, and team-oriented workplace; help develop and mentor others.
- Act with integrity and accountability and support the company’s goal of becoming a regenerative company.
- Serve customers and members, make decisions based on reliable information, and balance priorities.
- Pursue continuous improvement, learn new technologies and skills, and support others through change.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Company-paid Live Better U education program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
