(USA) Tire & Battery Technician - Automotive

Walmart•Bakersfield, CA

21h•Onsite

About The Position

As a Tire & Battery Center Technician, you will provide safe and efficient service in both the sales and service areas, aiming to deliver value to members. This role requires collaboration with other associates to meet member expectations. Key aspects include being a team member, an expert in safety and compliance, a techie leveraging digital tools, an owner managing inventory and transactions, and a talent ambassador who values member experience and mentors others. The technician is expected to adhere to company policies, complete assignments, respect individuals, act with integrity, serve customers, and strive for excellence.

Requirements

Valid state-issued driver's license
Successfully complete all job required trainings and assessments within a prescribed time period
Must be 18 years of age or older

Nice To Haves

Auto service industry experience
Retail Experience

Responsibilities

Provide safe and efficient service in both the sales and service areas of the department
Deliver to members more of what they love, for less
Work collaboratively with other associates to ensure the club meets the member’s expectations
Collaborate with team members to fulfil sales and service requests
Educate other associates on tools, tasks, and resources
Mentor new technicians
Communicate and develop interpersonal skills for providing safe and efficient customer service
Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, and seasonality
Demonstrate knowledge of Point of Sale systems, phone, and in-person selling techniques
Leverage digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement
Utilize hand-held technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training
Adapt to new tools and encourage others to use them
Communicate equipment, tools, and supplies needs to TBC Lead
Track and monitor returns and special orders
Operate cash registers
Process transactions
Work hands-on in the physical area
Maintain accurate inventory
Audit safety and compliance standards
Report TBC complaints, safety hazards, and problems with products, services, and work areas
Complete paperwork, logs, and other required documentation
Ensure merchandise is packaged, labeled, and stored in accordance with company policies and procedures
Identify member needs
Assist members with purchasing decisions
Resolve issues and concerns
Be a brand advocate by valuing the members experience in the TBC area and modeling high quality service and products
Develop, influence, and inspire others for working in a style that is respectful, supportive, and team oriented
Understand the roadblocks and assist in training team members
Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices
Complete work assignments and priorities by using policies, data, and resources
Collaborate with managers, coworkers, customers, and other business partners
Identify priorities, deadlines, and expectations
Carry out tasks
Communicate progress and information
Determine and recommend ways to address improvement opportunities
Adapt to and learn from change, difficulties, and feedback
Embrace differences in people, cultures, ideas, and experiences
Create a workplace where associates feel seen, supported, and connected through a culture of belonging
Create opportunities for all associates to thrive and perform
Help to attract the best talent
Work as a team, build strong and trusting relationships
Communicate with impact, energy, and positivity to motivate and influence
Strengthen the team by helping, developing, and mentoring others
Recognize others' contributions and accomplishments
Maintain and promote the highest standards of integrity, ethics, and compliance
Model the Walmart values to support and foster our culture
Hold oneself and others accountable
Support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent
Deliver results while putting the customer first
Make decisions based on reliable information, balance short and long-term priorities, and consider how own work impacts the teams ability to deliver on our purpose for all stakeholders
Display curiosity and a desire to learn
Take calculated risks and demonstrate courage and resilience
Drive continuous improvements, be open to and use new technologies and skills, and support others through change

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (company paid education benefit program for full-time and part-time associates)
Tuition, books, and fees completely paid for by Walmart for Live Better U programs (ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)