(USA) Tire & Battery Technician - Automotive

Walmart•Greensboro, NC

17h•Onsite

About The Position

As a Tire & Battery Center Technician, you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, for less. You will work collaboratively with other associates to ensure the club meets the member’s expectations. This role involves being a team member, collaborating to fulfill sales and service requests, educating other associates, and mentoring new technicians. It requires expertise in safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point of Sale systems, and selling techniques. The technician will leverage digital tools for sales, service improvement, and associate engagement, utilizing handheld technology for business decisions, safety alerts, new product information, and training. Responsibilities also include communicating equipment needs, tracking returns and special orders, operating cash registers, processing transactions, maintaining inventory, auditing safety standards, reporting issues, completing documentation, ensuring proper merchandise handling, identifying member needs, assisting with purchasing decisions, and resolving concerns. The role also involves being a brand advocate, modeling high-quality service, developing and inspiring others, understanding roadblocks, and assisting in training team members. The technician must comply with company policies, procedures, and standards of ethics and integrity, complete work assignments, identify priorities, and adapt to change. They are expected to respect individuals, embrace differences, create an inclusive workplace, build strong relationships, and strengthen the team through development and recognition. Acting with integrity, maintaining high ethical standards, modeling Walmart values, and supporting Walmart's goal of becoming a regenerative company are also key. The role emphasizes serving customers and members by delivering results, making informed decisions, and striving for excellence through curiosity, continuous improvement, and embracing new technologies.

Requirements

Valid state-issued driver's license.
Successfully complete all job required trainings and assessments within a prescribed time period.
Must be 18 years of age or older.

Nice To Haves

Auto service industry experience.
Retail Experience.

Responsibilities

Collaborates with team members to fulfil sales and service requests.
Educates other associates on tools, tasks, and resources.
Mentors new technicians.
Communicates and develops interpersonal skills for providing safe and efficient customer service.
Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, and seasonality.
Demonstrates knowledge of Point of Sale systems, phone, and in-person selling techniques.
Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement.
Utilizes handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training.
Adapts to new tools and encourages others to use them.
Communicates equipment, tools, and supplies needs to TBC Lead.
Tracks and monitors returns and special orders.
Operates cash registers and processes transactions.
Works hands-on in the physical area.
Maintains accurate inventory.
Audits safety and compliance standards.
Reports TBC complaints, safety hazards, and problems with products, services, and work areas.
Completes paperwork, logs, and other required documentation.
Ensures merchandise is packaged, labeled, and stored in accordance with company policies and procedures.
Identifies member needs and assists members with purchasing decisions.
Resolves issues and concerns.
Being a brand advocate by valuing the members experience in the TBC area and modeling high quality service and products.
Develops, influences, and inspires others for working in a style that is respectful, supportive, and team oriented.
Understands roadblocks and assists in training team members.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners.
Identifies priorities, deadlines, and expectations.
Carries out tasks, communicating progress and information.
Determines and recommends ways to address improvement opportunities.
Adapts to and learns from change, difficulties, and feedback.
Embraces differences in people, cultures, ideas, and experiences.
Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
Creates opportunities for all associates to thrive and perform.
Helps to attract the best talent.
Works as a team, builds strong and trusting relationships.
Communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping, developing, and mentoring others.
Recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Models the Walmart values to support and foster our culture.
Holds oneself and others accountable.
Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based on reliable information, balances short and long-term priorities, and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.
Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates
Tuition, books, and fees are completely paid for by Walmart