Tire & Battery Technician - Automotive

Walmart • Lakeland, FL

1d • Onsite

About The Position

As a Tire & Battery Center Technician, you will work to provide safe and efficient service in both the sales and service areas of the department, aiming to deliver more value to members. This role involves collaborating with other associates to ensure the club meets member expectations. Key aspects include being a team member by fulfilling sales and service requests, educating and mentoring new technicians, and developing interpersonal skills for customer service. You will act as an expert by demonstrating knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point of Sale systems, and selling techniques. The position requires leveraging digital tools to drive sales, improve service, and enhance associate engagement, utilizing handheld technology for business decisions, safety alerts, new product information, product application, and training. As an owner, you will communicate equipment, tools, and supplies needs, track returns and special orders, operate cash registers, process transactions, maintain accurate inventory, audit safety standards, report complaints and hazards, complete documentation, ensure proper merchandise handling, identify member needs, assist with purchasing decisions, and resolve issues. You will also serve as a talent ambassador, advocating for the member experience, modeling high-quality service, developing and inspiring others, and assisting in training team members. The role also encompasses complying with company policies, completing work assignments, respecting individuals, acting with integrity, serving customers, and striving for excellence.

Requirements

• Valid state-issued driver's license
• Successfully complete all job required trainings and assessments within a prescribed time period
• Must be 18 years of age or older

Nice To Haves

• Auto service industry experience
• Retail Experience

Responsibilities

• Collaborates with team members to fulfil sales and service requests
• Educating other associates on tools, tasks, resources, and mentor new technicians
• Communicating and developing interpersonal skills for providing safe and efficient customer service
• Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, and seasonality
• Demonstrating knowledge of Point of Sale systems, phone, and in-person selling techniques
• Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement
• Utilizing hand-held technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training
• Adapting to new tools and encouraging others to use them
• Communicates equipment, tools, and supplies needs to TBC Lead
• Tracking and monitoring returns and special orders
• Operating cash registers and processing transactions
• Working hands-on in the physical area
• Maintaining accurate inventory
• Audit safety and compliance standards
• Reporting TBC complaints, safety hazards, and problems with products, services, and work areas
• Completing paperwork, logs, and other required documentation
• Ensuring merchandise is packaged, labeled, and stored in accordance with company policies and procedures
• Identifying member needs, assists members with purchasing decisions, and resolves issues and concerns
• Being a brand advocate by valuing the members experience in the TBC area and modeling high quality service and products
• Developing, influencing, and inspiring others for working in a style that is respectful, supportive, and team oriented
• Understanding the roadblocks and assisting in training team members
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices
• Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners
• Identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information
• Determining and recommending ways to address improvement opportunities and adapting to and learning from change, difficulties, and feedback
• Embraces differences in people, cultures, ideas, and experiences
• Creates a workplace where associates feel seen, supported, and connected through a culture of belonging
• Creates opportunities for all associates to thrive and perform
• Helps to attract the best talent
• Works as a team, builds strong and trusting relationships
• Communicates with impact, energy, and positivity to motivate and influence
• Strengthens the team by helping, developing, and mentoring others
• Recognizes others' contributions and accomplishments
• Maintains and promotes the highest standards of integrity, ethics, and compliance
• Models the Walmart values to support and foster our culture
• Holds oneself and others accountable
• Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
• Delivers results while putting the customer first
• Makes decisions based on reliable information, balances short and long-term priorities, and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders
• Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience
• Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change

Benefits

• Competitive pay
• Performance-based bonus awards
• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• Paid time off (PTO)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting leave
• PPTO (Protected Paid Time Off) for vacation, sick leave, holidays, or other purposes
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U (company paid education benefit program for full-time and part-time associates)
• Programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates
• Tuition, books, and fees completely paid for by Walmart

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed