(USA) Tire & Battery Technician - Automotive

Walmart•Rockford, IL

1d•Onsite

About The Position

As a Tire & Battery Center Technician, you will provide safe and efficient service in both the sales and service areas of the department, aiming to deliver value to members. This role involves working collaboratively with other associates to ensure the club meets member expectations. The company, Sam's Club (part of Walmart), is committed to helping customers save money to live better and is focused on reinventing the shopping experience, with associates at the heart of this mission. You will play a crucial role in shaping the future of retail and improving millions of lives.

Requirements

Valid state-issued driver's license.
Successfully complete all job required trainings and assessments within a prescribed time period.
Must be 18 years of age or older.

Nice To Haves

Auto service industry experience.
Retail Experience.

Responsibilities

Provide safe and efficient service in both the sales and service areas of the department.
Collaborate with team members to fulfill sales and service requests.
Educate other associates on tools, tasks, and resources.
Mentor new technicians.
Communicate and develop interpersonal skills for providing safe and efficient customer service.
Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, and seasonality.
Demonstrate knowledge of Point of Sale systems, phone, and in-person selling techniques.
Leverage digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement.
Utilize handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training.
Adapt to new tools and encourage others to use them.
Communicate equipment, tools, and supplies needs to TBC Lead.
Track and monitor returns and special orders.
Operate cash registers and process transactions.
Work hands-on in the physical area.
Maintain accurate inventory.
Audit safety and compliance standards.
Report TBC complaints, safety hazards, and problems with products, services, and work areas.
Complete paperwork, logs, and other required documentation.
Ensure merchandise is packaged, labeled, and stored in accordance with company policies and procedures.
Identify member needs and assist members with purchasing decisions.
Resolve member issues and concerns.
Be a brand advocate by valuing the members' experience in the TBC area and modeling high-quality service and products.
Develop, influence, and inspire others for working in a style that is respectful, supportive, and team-oriented.
Understand roadblocks and assist in training team members.
Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
Complete work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners.
Identify priorities, deadlines, and expectations.
Carry out tasks and communicate progress and information.
Determine and recommend ways to address improvement opportunities.
Adapt to and learn from change, difficulties, and feedback.
Embrace differences in people, cultures, ideas, and experiences.
Create a workplace where associates feel seen, supported, and connected through a culture of belonging.
Create opportunities for all associates to thrive and perform.
Help to attract the best talent.
Work as a team and build strong and trusting relationships.
Communicate with impact, energy, and positivity to motivate and influence.
Strengthen the team by helping, developing, and mentoring others.
Recognize others' contributions and accomplishments.
Maintain and promote the highest standards of integrity, ethics, and compliance.
Model the Walmart values to support and foster our culture.
Hold oneself and others accountable.
Support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
Deliver results while putting the customer first.
Make decisions based on reliable information, balance short and long-term priorities, and consider how own work impacts the team's ability to deliver on purpose for all stakeholders.
Display curiosity and a desire to learn, take calculated risks, and demonstrate courage and resilience.
Drive continuous improvements, be open to and use new technologies and skills, and support others through change.

Benefits

Competitive pay.
Performance-based bonus awards.
Medical coverage.
Vision coverage.
Dental coverage.
401(k).
Stock purchase.
Company-paid life insurance.
Paid time off (PTO) for vacation, sick leave, holidays, or other purposes.
Parental leave.
Family care leave.
Bereavement leave.
Jury duty leave.
Voting leave.
Short-term disability.
Long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U (company-paid education benefit program for full-time and part-time associates).
Education programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees completely paid for by Walmart.