Tire & Battery Technician - Automotive

Walmart•South Jordan, UT

21h•Onsite

About The Position

As a Tire & Battery Center Technician, you will work to provide safe and efficient service in both the sales and service areas of the department, delivering to members more of what they love, for less. You will collaborate with other associates to ensure the club meets member expectations. This role involves being a team member by fulfilling sales and service requests, educating other associates, and mentoring new technicians. You will act as an expert by demonstrating knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point of Sale systems, and selling techniques. The position requires leveraging digital tools and handheld technology to drive sales, improve service, and make business decisions. You will also be an owner by managing equipment, tools, supplies, tracking returns, processing transactions, maintaining inventory, auditing safety standards, reporting issues, completing documentation, and assisting members with purchasing decisions. Furthermore, you will be a talent ambassador, advocating for the brand, modeling high-quality service, developing and inspiring others, and assisting in training team members. The role also involves complying with company policies, completing work assignments, embracing diversity, working as a team, acting with integrity, serving customers, and striving for continuous improvement.

Requirements

Valid state-issued driver's license
Successfully complete all job required trainings and assessments within a prescribed time period if I receive the position
Must be 18 years of age or older

Nice To Haves

Auto service industry experience
Retail Experience

Responsibilities

Collaborate with team members to fulfil sales and service requests, educating other associates on tools, tasks, resources, and mentoring new technicians, communicating and developing interpersonal skills for providing safe and efficient customer service
Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications and seasonality, demonstrating knowledge of Point of Sale systems, phone and in-person selling techniques
Leverage digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement, utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training, adapting to new tools and encouraging others to use them
Communicate equipment, tools, and supplies needs to TBC Lead, tracking and monitoring returns and special orders, operating cash registers, processing transactions, working hands-on in the physical area, maintaining accurate inventory, audit safety and compliance standards, reporting TBC complaints, safety hazards and problems with products, services and work areas, completing paperwork, logs and other required documentation, ensuring merchandise is packaged, labeled and stored in accordance with company policies and procedures, identifying member needs, assisting members with purchasing decisions and resolving issues and concerns
Be a brand advocate by valuing the members experience in the TBC area and modeling high quality service and products, developing, influencing and inspiring others for working in a style that is respectful, supportive and team oriented, understanding the roadblocks and assisting in training team members
Comply with company policies, procedures and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices
Complete work assignments and priorities by using policies, data and resources, collaborating with managers, coworkers, customers and other business partners, identifying priorities, deadlines and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities and adapting to and learning from change, difficulties and feedback
Embrace differences in people, cultures, ideas and experiences, creating a workplace where associates feel seen, supported and connected through a culture of belonging, creating opportunities for all associates to thrive and perform, helping to attract the best talent
Work as a team, build strong and trusting relationships, communicate with impact, energy and positivity to motivate and influence
Strengthen the team by helping, developing and mentoring others, recognizing others contributions and accomplishments
Maintain and promote the highest standards of integrity, ethics and compliance, model the Walmart values to support and foster our culture, hold oneself and others accountable, support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us
Act in a selfless manner and be consistently humble, self-aware, honest, fair and transparent
Deliver results while putting the customer first
Make decisions based on reliable information, balance short and long-term priorities and consider how own work impacts the team's ability to deliver on our purpose for all stakeholders
Display curiosity and a desire to learn, take calculated risks and demonstrate courage and resilience
Drive continuous improvements, be open to and use new technologies and skills, and support others through change

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Paid Personal Time Off (PPTO) that can be used for vacation, sick leave, holidays, or other purposes
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (company paid education benefit program for full-time and part-time associates, covering high school completion to bachelor's degrees, English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.)