Tire & Battery Technician - Automotive

Walmart•Woodstock, GA

1d•Onsite

About The Position

As a Tire & Battery Center Technician, you will provide safe and efficient service in both the sales and service areas of the department, aiming to deliver value to members. This role involves collaborative work with other associates to meet member expectations. Key aspects of the role include being a team member by fulfilling sales and service requests, educating and mentoring new technicians, and developing interpersonal skills for customer service. You will act as an expert by demonstrating knowledge of safety protocols, compliance, industry guidelines, service standards, equipment operations, TPMS, product specifications, and selling techniques. The position requires leveraging digital tools and handheld technology to drive sales, improve service, and make business decisions. As an owner, you will manage equipment needs, track returns and special orders, operate cash registers, process transactions, maintain inventory, audit safety standards, report issues, and complete documentation. You will also ensure merchandise is properly handled and assist members with purchasing decisions. Furthermore, the role involves being a talent ambassador by advocating for the brand, modeling high-quality service, influencing and inspiring a team-oriented work style, and assisting in training. The technician is expected to comply with company policies, complete work assignments, identify priorities, recommend improvements, embrace diversity, build relationships, strengthen the team, maintain integrity, deliver customer-first results, make informed decisions, display curiosity, and drive continuous improvements.

Requirements

Valid state-issued driver's license.
Successfully complete all job required trainings and assessments within a prescribed time period.
Must be 18 years of age or older.

Nice To Haves

Auto service industry experience.
Retail Experience.

Responsibilities

Provide safe and efficient service in both sales and service areas of the Tire & Battery Center.
Collaborate with team members to fulfill sales and service requests.
Educate and mentor new technicians on tools, tasks, and resources.
Demonstrate expertise in safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, and seasonality.
Operate Point of Sale systems and apply phone and in-person selling techniques.
Leverage digital tools and handheld technology to drive sales, improve service, and make immediate business decisions.
Communicate equipment, tools, and supplies needs to the TBC Lead.
Track and monitor returns and special orders.
Operate cash registers and process transactions.
Work hands-on in the physical area, maintaining accurate inventory.
Audit safety and compliance standards.
Report TBC complaints, safety hazards, and problems with products, services, and work areas.
Complete all required paperwork, logs, and documentation.
Ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
Act as a brand advocate by valuing the members' experience and modeling high-quality service and products.
Develop, influence, and inspire others for working in a style that is respectful, supportive, and team-oriented.
Assist in training team members.
Comply with company policies, procedures, and standards of ethics and integrity.
Complete work assignments and priorities by using policies, data, and resources, and collaborating with managers, coworkers, customers, and other business partners.
Identify priorities, deadlines, and expectations, carrying out tasks, and communicating progress and information.
Determine and recommend ways to address improvement opportunities and adapt to and learn from change, difficulties, and feedback.
Embrace differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected.
Create opportunities for all associates to thrive and perform, helping to attract the best talent.
Build strong and trusting relationships and communicate with impact, energy, and positivity.
Strengthen the team by helping, developing, and mentoring others, and recognizing others' contributions and accomplishments.
Maintain and promote the highest standards of integrity, ethics, and compliance, modeling the Walmart values.
Hold oneself and others accountable and support Walmart's goal of becoming a regenerative company.
Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
Deliver results while putting the customer first.
Make decisions based on reliable information, balancing short and long-term priorities.
Display curiosity and a desire to learn, take calculated risks, and demonstrate courage and resilience.
Drive continuous improvements, be open to and use new technologies and skills, and support others through change.

Benefits

Competitive pay
Performance-based bonus awards
Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (Paid Time Off)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
PPTO (Protected Paid Time Off) that can be used for vacation, sick leave, holidays, or other purposes
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (company paid education benefit program for full-time and part-time associates, ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)
Tuition, books, and fees completely paid for by Walmart (for Live Better U programs)