Tire & Battery Technician - Automotive

Sam's West • Normal, IL

2d • Onsite

About The Position

As a Tire & Battery Center Technician, you will work to provide safe and efficient service in both the sales and service areas of the department. You will work collaboratively with other associates to ensure the club meets the member’s expectations. This role involves leveraging digital tools, operating cash registers, processing transactions, and maintaining accurate inventory. You will also be responsible for identifying member needs, assisting with purchasing decisions, and resolving issues and concerns. The position also emphasizes being a brand advocate, developing strong relationships, and upholding company policies and values.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.
• Must successfully complete all job-required trainings and assessments within a prescribed time period.

Nice To Haves

• Auto service industry experience
• Retail Experience

Responsibilities

• Collaborate with team members to fulfill sales and service requests.
• Educate other associates on tools, tasks, resources, and mentor new technicians.
• Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, and equipment operations.
• Leverage digital tools to plan for and drive sales and improve the service experience.
• Utilize hand-held technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training.
• Communicate equipment, tools, and supplies needs to the TBC Lead.
• Track and monitor returns and special orders.
• Operate cash registers and process transactions.
• Work hands-on in the physical area, maintaining accurate inventory.
• Audit safety and compliance standards.
• Report TBC complaints, safety hazards, and problems with products, services, and work areas.
• Complete paperwork, logs, and other required documentation.
• Ensure merchandise is packaged, labeled, and stored in accordance with company policies and procedures.
• Identify member needs and assist members with purchasing decisions and resolve issues and concerns.
• Be a brand advocate by valuing the members experience in the TBC area and modeling high-quality service and products.
• Develop, influence, and inspire others for working in a style that is respectful, supportive, and team-oriented.
• Understand roadblocks and assist in training team members.
• Comply with company policies, procedures, and standards of ethics and integrity.
• Complete work assignments and priorities by using policies, data, and resources.
• Collaborate with managers, coworkers, customers, and other business partners.
• Identify priorities, deadlines, and expectations.
• Carry out tasks, communicate progress and information.
• Determine and recommend ways to address improvement opportunities.
• Adapt to and learn from change, difficulties, and feedback.
• Embrace differences in people, cultures, ideas, and experiences.
• Create a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Create opportunities for all associates to thrive and perform.
• Help to attract the best talent.
• Work as a team, build strong and trusting relationships.
• Communicate with impact, energy, and positivity to motivate and influence.
• Strengthen the team by helping, developing, and mentoring others.
• Recognize others' contributions and accomplishments.
• Maintain and promote the highest standards of integrity, ethics, and compliance.
• Model the Walmart values to support and foster our culture.
• Hold oneself and others accountable.
• Support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
• Deliver results while putting the customer first.
• Make decisions based on reliable information.
• Balance short- and long-term priorities.
• Consider how own work impacts the teams ability to deliver on our purpose for all stakeholders.
• Display curiosity and a desire to learn.
• Take calculated risks and demonstrate courage and resilience.
• Drive continuous improvements.
• Be open to and use new technologies and skills.
• Support others through change.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED