(USA) Tire and Battery Service Advisor
About The Position
The Tire and Battery Service Advisor is responsible for maintaining facility and sales floor safety and standards, ensuring the Tire and Battery Center (TBC) sales floor is organized, stocked, and merchandised. This role involves presenting and maintaining merchandise, monitoring tire and battery orders, assisting members with appointments and services, and providing expert member service and recommendations. The advisor drives sales and service excellence by communicating the value of merchandise and services, and collaborates with associates across the club to promote TBC offerings. They also triage and prioritize service workflow, demonstrate knowledge of safety and compliance protocols, and leverage technology to enhance operations. Additionally, they serve as a brand advocate, develop and influence team members, and provide products and services in accordance with company policies. This includes operating TBC equipment safely, completing vehicle service requests, and handling member purchases, returns, and exchanges. The role also requires compliance with company policies, procedures, and standards of ethics and integrity, and completing work assignments and priorities effectively.
Requirements
- Valid state-issued driver's license.
- 18 years of age or older.
Nice To Haves
- Auto service industry experience
- Retail Experience
Responsibilities
- Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures.
- Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies.
- Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays.
- Monitors the status of tire and battery orders daily and assists members with appointments for installation.
- Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments.
- Assists members with tire maintenance and repair services.
- Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns.
- Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
- Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members.
- Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques.
- Leverages technology to enhance operations and engagement by using digital tools and handheld devices.
- Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products.
- Develops and influences team members, understands roadblocks and assists in training team members.
- Provides products and services to Members in accordance with Company policies and procedures.
- Completes vehicle service requests and tests.
- Operates TBC equipment properly and safely.
- Receives, stores, and disposes of merchandise and supplies.
- Completes and maintains documents.
- Demonstrates strong interpersonal skills and the ability to effectively engage with people, including handling challenging or trying situations with professionalism and empathy.
- Operates hardware (for example, cash registers), processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.
- Complies with company policies, procedures, and standards of ethics and integrity.
- Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners.
- Follows safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services.
- Provides correct information to Members on TBC goods and services.
- Provides TBC services and meets Member needs in a timely manner.
- Reports TBC complaints, safety hazards, and problems with products, services, and work areas.
- Uses TBC equipment and supplies in correct ways and completes required documentation.
- Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to Members.
- Assists Members with payment methods, return policies, and location of items when asked.
- Uses the cash register and completes Member sales in a timely manner.
- Reports complaints, shrink issues, and problems with products, services, and work areas.
Benefits
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- PPTO
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- Company paid education benefit program (Live Better U) for full-time and part-time associates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
