(usa) tire and battery service advisor

Sam's West•Salt Lake, UT

1d•Onsite

About The Position

The Tire and Battery Center (TBC) Service Advisor is responsible for providing expert member service and recommendations for tire and battery products and services. This role involves maintaining sales floor standards, managing inventory, assisting members with appointments and purchases, and driving sales and service excellence within the TBC. The Service Advisor will use company systems and product knowledge to ensure members receive the best service and value, while also collaborating with other associates to promote TBC offerings. Key responsibilities include triaging service workflow, demonstrating knowledge of safety and compliance protocols, and leveraging technology to enhance operations. The role also involves operating hardware, processing member purchases, and adhering to company policies and ethical standards.

Requirements

Valid state-issued driver's license.
18 years of age or older.

Nice To Haves

Auto service industry experience
Retail Experience

Responsibilities

Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures.
Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies.
Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays.
Monitors the status of tire and battery orders daily and assists members with appointments for installation.
Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments.
Assists members with tire maintenance and repair services.
Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns.
Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members.
Demonstrates awareness of the different services in the queue and understands the time requirements needed to perform requested services.
Prioritizes TBC service appointments to maximize service efficiency.
Re-prioritizes members and makes recommendations to the TBC Team Lead or Technicians to meet service needs.
Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques.
Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, stay informed about products and training, and encourage the adoption of new tools among team members.
Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products.
Develops and influences team members, understands roadblocks and assists in training team members.
Provides products and services to Members in accordance with Company policies and procedures by assisting with purchasing and service decisions.
Completes vehicle service requests and tests.
Operates TBC equipment properly and safely.
Receives, stores, and disposes of merchandise and supplies.
Completes and maintains documents.
Demonstrates strong interpersonal skills and the ability to effectively engage with people, including handling challenging or trying situations with professionalism and empathy.
Operates hardware (for example, cash registers), processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.
Complies with company policies, procedures, and standards of ethics and integrity.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.
Follows safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services.
Provides correct information to Members on TBC goods and services.
Provides TBC services and meets Member needs in a timely manner.
Reports TBC complaints, safety hazards, and problems with products, services, and work areas.
Uses TBC equipment and supplies in correct ways and completes required documentation.
Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to Members.
Assists Members with payment methods, return policies, and location of items when asked.
Uses the cash register and completes Member sales in a timely manner.
Reports complaints, shrink issues, and problems with products, services, and work areas.

Benefits

Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.)