Tire and Battery Service Advisor

Walmart • Columbus, OH

4d • Onsite

About The Position

The Tire and Battery Service Advisor is responsible for maintaining facility and sales floor safety and standards, ensuring the Tire and Battery Center (TBC) sales floor is organized, stocked, and merchandised. This role involves presenting and maintaining merchandise, monitoring tire and battery orders, assisting members with appointments, and communicating lead time changes. The advisor provides expert member service, recommendations, and resolves concerns, leveraging product knowledge and reference materials to suggest the safest and most suitable tire and battery products. They drive sales and service excellence by communicating the value of merchandise and services, collaborating with associates, and triaging service workflow in TBC service bays. The advisor demonstrates knowledge of safety, compliance, industry guidelines, equipment operations, TPMS, product specifications, seasonality, Point-of-Sale systems, and selling techniques. They leverage technology to enhance operations and engagement, serve as a brand advocate, and develop/influence team members. Responsibilities include completing vehicle service requests, operating TBC equipment properly and safely, receiving, storing, and disposing of merchandise, and completing documentation. Strong interpersonal skills are essential for engaging with people and handling challenging situations professionally. The role also involves operating hardware, processing member purchases, and assisting with payments, returns, refunds, and exchanges, while complying with company policies, procedures, and standards of ethics and integrity. Associates are expected to complete work assignments and priorities by using policies, data, and resources, collaborating with others, identifying priorities, and adapting to change. The role emphasizes respecting individuals, working as a team, building relationships, communicating effectively, and strengthening the team through helping, developing, and mentoring others. Acting with integrity, maintaining high standards of ethics and compliance, and supporting Walmart's goal of becoming a regenerative company are crucial. Serving customers and members by delivering results, making decisions based on reliable information, and balancing priorities is key. Striving for excellence involves displaying curiosity, taking calculated risks, and demonstrating courage and resilience, as well as driving continuous improvements and supporting others through change.

Requirements

• Valid state-issued driver's license.
• 18 years of age or older.

Nice To Haves

• Auto service industry experience
• Retail Experience

Responsibilities

• Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures.
• Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised.
• Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays.
• Monitors the status of tire and battery orders daily and assists members with appointments for installation.
• Communicates lead time changes and order cancellations to members and makes alternative suggestions.
• Assists members with tire maintenance and repair services.
• Provides expert member service and recommendations by greeting members, identifying member needs, and assisting with purchasing and service decisions.
• Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products.
• Drives sales and service excellence in the TBC by communicating the value of merchandise and services.
• Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members.
• Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques.
• Leverages technology to enhance operations and engagement by using digital tools and handheld devices.
• Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products.
• Develops and influences team members, understands roadblocks, and assists in training team members.
• Provides products and services to Members in accordance with Company policies and procedures.
• Completes vehicle service requests and tests.
• Operates TBC equipment properly and safely.
• Receives, stores, and disposes of merchandise and supplies.
• Completes and maintains documents.
• Demonstrates strong interpersonal skills and the ability to effectively engage with people.
• Operates hardware (for example, cash registers), processes member purchases, and assists in payments, returns, refunds, and exchanges.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities by using policies, data, and resources.
• Follows safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services.
• Provides correct information to Members on TBC goods and services.
• Provides TBC services and meets Member needs in a timely manner.
• Reports TBC complaints, safety hazards, and problems with products, services, and work areas.
• Uses TBC equipment and supplies in correct ways and completes required documentation.
• Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to Members.
• Assists Members with payment methods, return policies, and location of items when asked.
• Uses the cash register and completes Member sales in a timely manner.
• Reports complaints, shrink issues, and problems with products, services, and work areas.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed