TimeSaver Team Member - Dollywood Theme Park - Part Time Seasonal

All Career•Pigeon Forge, TN

6d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a TimeSaver Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right TimeSaver Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This position exists to create a Guest experience that allows more family time and less wait time. TimeSaver Team Members are responsible for processing sales and redeeming reservations for the TimeSaver product, assisting Guests making show reservations, and managing the TimeSaver reserved seating in shows. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities Greets Guests at the TimeSaver Reservation Center, answer questions, and provide park information Promotes the value and use of TimeSaver to Guests throughout the park Effectively performs TimeSaver sales processes to include (but not limited to): Sells TimeSaver products on a computerized ticketing system Creates show reservations for TimeSaver Guests Processes cash, check, and credit card transactions Issues complimentary and discounted TimeSavers per Dollywood policies Processes refunds, exchanges, upgrades, downgrades, and other special requests per Dollywood policies Issues TimeSavers to our Resort Guests and provide excellent service by answering questions, wayfinding, and providing recommendations for Guests to get the most out of their day Greets Guests upon check-in at theater entrances and verify reservation log for theater seats Cleans and organizes work area daily to present a professional appearance and use free time productively Responsible for completing credit card transactions in compliance with the Payment Card Industry Data Security Standards Maintains cleanliness of the TimeSaver Reservation Center Cross trains to work in other positions in support of the Front Gate operations to include (but not limited to) ticket sales and turnstile operations Maintains a dependable work attendance and flexibility with assigned work schedules Attends all required training and meetings Completes required paperwork in a timely manner Follows all safety standards to include reporting any violations of standards Management reserves the right to change and/or add to these duties at any time

Requirements

Must be at least 14 years of age
Must be able to operate admissions point of sale system, turnstiles, scanners, phone equipment, copier, and calculator
Must be able to learn computer, computer scanning equipment, and printer equipment
Must be able to pass a typing test (score of 25 wpm or greater)
Must be able to learn computer, computer scanning equipment, and printer equipment
Excellent verbal communicator – accurate, consistent and detailed
Must successfully complete a pre-employment background check
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Be a role model in the areas of attitude, enthusiasm, and attention to detail, adherence to policies and a concern for both the Guests and Hosts
Must tolerate a fast-paced, hectic environment and remain calm in highly stressful situations
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be able to be productive in a fast-paced, dynamic environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must show appreciation of others
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to tolerate detergents and chemicals
Able to work on a computer/with screens for prolonged periods of time
Must be alert and attentive
Able to smile and make eye contact to make a friendly impression when greeting Guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Able to react quickly to emergency situations
Able to sit, stand or walk for various periods of time
Able to work in a small, confined area
Able to push and/or pull
Able to bend at the waist and knees for long periods of time
Give two weeks’ notice for requested days off and have all necessary schedule changes approved in advance by direct supervisor
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively with Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working outdoors
Able to meet the physical demands of the job
Able to lift 50 lbs
Able to be subjected to periodic random drug screening as outlined by Dollywood policy

Nice To Haves

Previous Guest Services experience a plus

Responsibilities

Greets Guests at the TimeSaver Reservation Center, answer questions, and provide park information
Promotes the value and use of TimeSaver to Guests throughout the park
Effectively performs TimeSaver sales processes to include (but not limited to): Sells TimeSaver products on a computerized ticketing system Creates show reservations for TimeSaver Guests Processes cash, check, and credit card transactions Issues complimentary and discounted TimeSavers per Dollywood policies Processes refunds, exchanges, upgrades, downgrades, and other special requests per Dollywood policies Issues TimeSavers to our Resort Guests and provide excellent service by answering questions, wayfinding, and providing recommendations for Guests to get the most out of their day
Greets Guests upon check-in at theater entrances and verify reservation log for theater seats
Cleans and organizes work area daily to present a professional appearance and use free time productively
Responsible for completing credit card transactions in compliance with the Payment Card Industry Data Security Standards
Maintains cleanliness of the TimeSaver Reservation Center
Cross trains to work in other positions in support of the Front Gate operations to include (but not limited to) ticket sales and turnstile operations
Maintains a dependable work attendance and flexibility with assigned work schedules
Attends all required training and meetings
Completes required paperwork in a timely manner
Follows all safety standards to include reporting any violations of standards
Management reserves the right to change and/or add to these duties at any time