Server - Dollywood Theme Park - Part Time Seasonal

All Career•Pigeon Forge, TN

2d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Server will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This position exists to provide prompt, courteous service throughout our Guests’ dining experience. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be at least 16 years old
At least 6 months of food service experience
Must be able to pass a post-offer background check and drug screen
Basic computer skills
Able to display and live out our Lead with Love principles strongly rooted in the Dollywood Company culture by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to comprehend instructions and retain information
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to tolerate a fast-paced environment
Able to be flexible to handle frequent changes in priorities
Able to prioritize tasks and complete assignments on time
Able to work outdoors
Able to move about in confined areas
Able to stand, balance, kneel, stoop and bend to maintain clean work environment and serve guests
Ability to safely operate equipment according to company and manufacturer guidelines
Ability to safely navigate work environment
Able to reach high and low to get supplies
Able to make decisions by analyzing information allowing on-the-spot correction of Guest concerns
Able to tolerate extreme heat, extreme cold, and humidity necessary to work in kitchens, walk-ins, freezers, climate changes and work outdoors
Able to tolerate approved Ecolab detergents and chemicals necessary to clean/sanitize equipment and environment
Able to remain calm while handling a large number of guests at one time, changes in work schedule and job assignments
Must be able to lift 30 lbs with or without 2-person lift; 30+ lbs require a 2-person lift
Must be able to work and tolerate temperatures ranging from 0 to 120 degrees
Must be able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
Must display a positive attitude and good judgment to make sound decisions
Must be willing to constantly improve
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to remain attentive and alert
Must be engaging and friendly
Must have a sense of urgency
Must comply with all Health Dept., ServSafe, and Company regulations pertaining to safe food handling procedures

Responsibilities

Takes food orders, serves food, and answers Guest questions about menu items and pricing
Performs side work, including but not limited to rolling silverware, preparing items for the next day’s service, and maintaining dining room cleanliness
Serves food that complies with expected quality, quantity, and presentation while following state and local health code requirements
Performs related cash handling procedures when applicable
Assists with restaurant seating, suggestive selling, bussing tables, side work, sweeping dining areas, etc., as needed
Greets each Guest cordially, treating each Guest as an individual
Provides continuous service and attention to detail, thanking Guests when presenting the check to ensure Guest satisfaction
Willingness to work at different locations on Park
Learns about park operations to answer guest questions concerning Park layout and menu item availability
Understands and practices safe food handling at all times
Be an active participant in safety issues relating to personal safety and the safety of fellow Hosts and Guests
Follows all procedures/standards affecting Culinary financial standing such as portion control, suggestive selling, clocking in/out properly, and completion of tasks in a timely and accurate manner.
Responsible for completing credit card transactions in compliance with the Payment Card Industry Security Standards.