Ticket Team Member - Dollywood Theme Park - Seasonal

All Career•Pigeon Forge, TN

5d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Ticket Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Ticket Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. Ticket Team Members are responsible for ensuring Dollywood's guests have a seamless and welcoming experience into the park by processing sales transactions for tickets and season passes at turnstiles and answering guest questions in a friendly manner. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities Greets guests and initiate friendly interactions. Provide guest excellence which exceeds expectations, answer questions and provide park information Effectively performs ticket sales processes to include (but not limited to): Sells tickets and completes reservations on a computerized ticketing system Sells and processes Season Passes Processes cash, check, and credit card transactions Issues complimentary and discounts tickets per Dollywood policies Processes refunds, exchanges, upgrades, downgrades, and other special requests per Dollywood policies Performs defined accounting procedures for ticket sales to include: Cash till opening and closing procedures Management of cash funds, deposits, and credit cards to ensure all revenue is collected and balanced daily Supports Group Sales fulfillment, adjustments, and ticketing Collects information to support Marketing Database and research programs Effectively performs ticket scanning process for park admission to include (but not limited to): Scans all tickets into the computerized system Verifies identity and validity of all Passholders Checks all Host and Dependent IDs at gate Upholds Dollywood policy on re-entry processes to include issuing re-entry tickets and/or handstamps Assists with the facilitation of lines and maintain a sense of urgency to reduce the Guest wait time Cleans and organizes work area daily to present a professional appearance Ensures map racks are fully stocked for the day with correct information Maintains a dependable work attendance and flexibility with assigned work schedules Attends all required training classes, Guest Service seminars and/or meetings Completes required paperwork in a timely manner Maintains confidentiality at all times Follows all safety standards to include reporting any violations of standards Responsible for completing credit card transactions in compliance with the Payment Card Industry Data Security Standards Cross train to work in other positions in support of Front Gate and TimeSaver operations to include (but not limited to) TimeSaver sales, theater attendant, Resort TimeSaver redemptions, Doggywood, and Lost and Found Management reserves the right to change and/or add to these duties at any time

Requirements

Must be at least 14 years of age
Must be able to operate admissions point of sale system, turnstiles, scanners, phone equipment, copier, and calculator
Must be able to learn computer, computer scanning equipment, and printer equipment
Must be able to pass a typing test (score of 25 wpm or greater)
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Be a role model in the areas of attitude, enthusiasm, and attention to detail, adherence to policies and a concern for both the Guests and Hosts
Must tolerate a fast-paced, hectic environment and remain calm in highly stressful situations
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must show appreciation of others
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to speak clearly in order to operate a two-way radio
Able to work on a computer/with screens for prolonged periods of time
Must be alert and attentive
Able to smile and make eye contact to make a friendly impression when greeting Guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Able to sit, stand or walk for various periods of time
Able to work in a small, confined area
Able to push and/or pull
Able to bend at the waist and knees for long periods of time
Give two weeks’ notice for requested days off and have all necessary schedule changes approved in advance by direct supervisor
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively with Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working outdoors
Able to meet the physical demands of the job
Able to lift 50 lbs
Able to be subjected to periodic random drug screening as outlined by Dollywood policy

Nice To Haves

Previous Guest Services experience a plus

Responsibilities

Greets guests and initiate friendly interactions.
Provide guest excellence which exceeds expectations, answer questions and provide park information
Effectively performs ticket sales processes to include (but not limited to): Sells tickets and completes reservations on a computerized ticketing system Sells and processes Season Passes Processes cash, check, and credit card transactions Issues complimentary and discounts tickets per Dollywood policies Processes refunds, exchanges, upgrades, downgrades, and other special requests per Dollywood policies
Performs defined accounting procedures for ticket sales to include: Cash till opening and closing procedures Management of cash funds, deposits, and credit cards to ensure all revenue is collected and balanced daily
Supports Group Sales fulfillment, adjustments, and ticketing
Collects information to support Marketing Database and research programs
Effectively performs ticket scanning process for park admission to include (but not limited to): Scans all tickets into the computerized system Verifies identity and validity of all Passholders Checks all Host and Dependent IDs at gate Upholds Dollywood policy on re-entry processes to include issuing re-entry tickets and/or handstamps
Assists with the facilitation of lines and maintain a sense of urgency to reduce the Guest wait time
Cleans and organizes work area daily to present a professional appearance
Ensures map racks are fully stocked for the day with correct information
Maintains a dependable work attendance and flexibility with assigned work schedules
Attends all required training classes, Guest Service seminars and/or meetings
Completes required paperwork in a timely manner
Maintains confidentiality at all times
Follows all safety standards to include reporting any violations of standards
Responsible for completing credit card transactions in compliance with the Payment Card Industry Data Security Standards
Cross train to work in other positions in support of Front Gate and TimeSaver operations to include (but not limited to) TimeSaver sales, theater attendant, Resort TimeSaver redemptions, Doggywood, and Lost and Found
Management reserves the right to change and/or add to these duties at any time