Ride Accessibility Team Member - Dollywood Theme Park - Full Time Seasonal

All Career•Pigeon Forge, TN

3d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Ride Accessibility Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Ride Accessibility Team Member will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. Ride Accessibility Team Member will provide a positive experience for guests with accessibility needs and assist guests in planning their day who would like to participate in our rides and attractions. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities Assist our guests with accessibility needs at the Ride Accessibility Center by showing empathy and respect Effectively communicate with fellow Guests and Hosts using approved communication methods to enforce Safety rules. Ensure our guests understand and comply with the Ride Safety procedures as they pertain to the rides and attractions Properly fill out the boarding pass and review the process at the rides with guests Properly train to follow all centralized measuring guidelines Able to measure a child in a wheelchair that is unable to stand Able to assist guests with double leg amputation at the Center with a fitted harness to determine if they can ride Wild Eagle Able to operate office equipment to include, phone, two-way radio and computer Prepare documentation and written reports using Microsoft Office for daily records Keep the work area clean, stocked, and ready for use always Become familiar with all areas of the park including ride and attraction accessibility entrances React calmly and quickly in stressful/emergency situations Be well groomed and always maintain personal hygiene while on company property Initiate friendly interaction with guests Work varying hours and in different areas when needed, including attractions Always maintain confidentiality Follow all safety standards to include reporting any violation of standards Management reserves the right to change and/or add to these duties at any time

Requirements

Minimum 18 years of age
High School diploma or equivalent required
Basic computer skills required, to include proficiency with Microsoft Word, Office
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment.
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistently with creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Able to sit and/or stand for long/short periods
Able to wear all PPE as required
Able to tolerate all chemicals/detergents utilized in the area
Able to be subjected to periodic random drug screening as outlined by company policy
Able to always remain attentive and alert
Able to memorize written safety standards and/or scripts
Able to speak clearly to include the use of PA systems and two-way radios
Able to work outdoors in a variety of different weather conditions with exposure to bees, insects and wildlife
Must be able to understand ride experiences from a guest perspective in order to convey information to guests
Must be able to walk in all areas of the property in a timely manner to respond to on property guest complaints
Successfully complete a pre-employment drug screening and background check

Nice To Haves

Experience positively resolving guest/customer complaints for at least one year preferred
Experience positively interacting with multiple operational teams preferred
Demonstrate working knowledge of ride operations preferred but not required
Demonstrate working knowledge of theater usher operations preferred but not required
Demonstrate knowledge of Dollywood property layout preferred
Knowledge of ADA standards is preferred

Responsibilities

Assist our guests with accessibility needs at the Ride Accessibility Center by showing empathy and respect
Effectively communicate with fellow Guests and Hosts using approved communication methods to enforce Safety rules.
Ensure our guests understand and comply with the Ride Safety procedures as they pertain to the rides and attractions
Properly fill out the boarding pass and review the process at the rides with guests
Properly train to follow all centralized measuring guidelines
Able to measure a child in a wheelchair that is unable to stand
Able to assist guests with double leg amputation at the Center with a fitted harness to determine if they can ride Wild Eagle
Able to operate office equipment to include, phone, two-way radio and computer
Prepare documentation and written reports using Microsoft Office for daily records
Keep the work area clean, stocked, and ready for use always
Become familiar with all areas of the park including ride and attraction accessibility entrances
React calmly and quickly in stressful/emergency situations
Be well groomed and always maintain personal hygiene while on company property
Initiate friendly interaction with guests
Work varying hours and in different areas when needed, including attractions
Always maintain confidentiality
Follow all safety standards to include reporting any violation of standards
Management reserves the right to change and/or add to these duties at any time