Timekeeping Coordinator

Cushman & Wakefield•Boston, DE

3d•Remote

About The Position

The Timekeeping Coordinator provides central administrative timekeeping support to teams of industrial front-line employees and their leaders. This subject matter expert will have a deep understanding of the organizational timekeeping system, policies, and procedures. This role is meant to assist and enable field leaders to better manage timekeeping according to compliance standards with a world-class customer service approach to support.

Requirements

At least 3 years of administration or customer service/support
Intermediate computer skills, including Microsoft Office (Word, Teams, Outlook, Excel)
Ability to multi-task and resolve a variety of issues
Relationship building skills; must have a passion for helping people
Comfortable working in a fast-paced, remote environment

Nice To Haves

Associate degree in business administration, or equivalent experience, preferred
Experience with UKG Kronos, Smartsheet, and JD Edwards a plus

Responsibilities

Function as a timekeeping system “superuser” for several different client accounts
Run daily reports to capture errors affecting accurate payroll
Submit regular reporting on errors to field leadership based on supervisor direction
Escalate errors to senior Operations leaders
Weekly PTO reconciliation before close of payroll period
Audit and enforce schedules in the timekeeping system for compliance
Manage incoming request volume through escalation paths and timely responses
Develop working relationships with other support function owners, contributors, and field team members
Capture process improvement opportunities and coordinate with leadership to develop scalable solutions
Drive on tasks related to special projects that increase efficiency and lower costs
Other tasks & duties as assigned by leadership