Tile Department Manager

Floor & Decor•Warrensville Heights, OH

2d•Onsite

About The Position

Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development. This role involves driving sales, ensuring excellent customer service, merchandising, administrative tasks, and supervising store associates. The Tile Department Manager also assists the Chief Executive Merchant in various operational and HR matters.

Requirements

Three to five years retail management experience.
Proven ability to direct operations.
Ability to perform in a high volume, highly complex location.
Ability to demonstrate initiative and be a self-starter.
Demonstrated proficiency in recruiting, hiring, and training associates.
Excellent communication, interpersonal, and analytical skills.
Ability to exercise independent discretion and judgment in managing a fast-paced environment.
Ability to adapt to change with a sense of urgency.
Demonstrated ability to increase the company’s overall market share.
Must possess excellent customer service skills.
Must work well under pressure.

Responsibilities

Achieve sales budgets and provide an exceptional shopping experience.
Drive, teach, and adhere to the P’s of retail (People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services).
Engage customers and ensure store associates provide quality customer service.
Strategically merchandise and utilize company guidelines for merchandising practices.
Ensure store presentation standards are achieved and maintained.
Guarantee safety and security of customers and employees.
Assist the Chief Executive Merchant in supporting a seamless customer service focus.
Conduct weekly competitive shops.
Communicate pricing and/or inventory issues to the senior team.
Analyze and work all business reports (P&L, CPR, BAT, STPOA, STPRC) to optimize merchandising, in-stock, and pricing.
Utilize computer and point of sale systems for inventory, cycle counts, and P&L management, including shipping and receiving.
Ensure brand and operating standards meet or exceed expectations.
Interface with corporate headquarters employees.
Ensure maximum scheduling coverage during peak traffic periods.
Review and assess the performance of associates.
Train, develop, supervise, and define workload of store associates.
Monitor associate retention and career development.
Address and document unsatisfactory performance and policy violations.
Ensure compliance to scheduling, hiring, payroll, and business planning processes.
Monitor, maintain, and follow company policies.
Perform additional managerial duties as necessary.
Assist the Chief Executive Merchant in handling store-level human resources or loss prevention issues.
Be available to open and/or close the store effectively.