TikTok Shop Strategist

SocialCommerceClub

About The Position

The TikTok Shop Strategist will own end-to-end client strategy, focusing on shop structure, product selection, creator, media, and campaign planning. This role involves developing quarterly growth plans aligned with GMV, contribution margin, and brand goals. The Strategist will lead client meetings, manage their pod's workflow, and serve as the primary point of contact for assigned brands. Performance tracking, reporting, and cross-departmental collaboration are key aspects of this position. The role requires full ownership of client strategy, communication, and performance decisions, with authority to approve budgets, campaign scopes, and creator selections within agreed parameters. Escalation is required for significant budget changes, strategic pivots affecting staffing or contract scope, and sensitive client escalations.

Requirements

Full ownership of client strategy, communication, and performance decisions.
Authority to approve budgets, campaign scopes, and creator selections within the client’s agreed parameters.
Delegation rights across pod roles; may reassign internal priorities to maintain flow.
Any budget change >10%
Strategic pivots affecting staffing or contract scope
Sensitive client escalations (legal, ethical, or reputational risk)
Client Health Score ≥ 80% (based on satisfaction, communication, retention, and performance)
Portfolio CM target met or exceeded (as defined per client)
Pod execution rate ≥ 90% (on-time vs. planned tasks)
Average task turnaround time ≤ 48 hours (across pod deliverables)
Documentation accuracy ≥ 95% (client notes, recaps, reports)
Creator performance: 70%+ of Spark assets meet or exceed benchmark GMV per post
Daily: Slack check-ins, pod task alignment, issue triage.
Weekly: Client meeting, pod retro, and cross-functional sync.
Monthly: Growth reporting and campaign retros.
Quarterly: Strategic review and planning with Head of TTS.

Responsibilities

Own end-to-end client strategy — from shop structure and product selection to creator, media, and campaign planning
Develop quarterly growth plans and align them with GMV, contribution margin, and brand goals.
Lead weekly client standups and quarterly reviews; communicate results with clarity and confidence.
Identify new opportunities (creator programs, promos, partnerships) that strengthen brand performance.
Manage your pod’s day-to-day workflow with your Associate Strategist; ensure smooth coordination across creative, community, and operations.
Set clear expectations and priorities for the week; monitor Command Center hygiene.
Ensure all deliverables meet quality and timeliness standards; resolve blockers quickly and decisively.
Maintain consistent communication across the TTS department and escalate structural issues when patterns emerge.
Serve as the single point of contact for your assigned brands.
Keep clients informed, never surprised — recap meetings, flag risks, and document decisions.
Translate client feedback into clear actions and manage expectations with honesty and professionalism.
Protect client trust by maintaining confidentiality and follow-through.
Own performance results across shop, creator, and ad metrics; track progress weekly.
Deliver actionable insights: what worked, what didn’t, and what’s next.
Review GMV, contribution margin, and conversion data with your Associate Strategist and Media Buyer weekly.
Present clean, digestible reports that tell the story behind the numbers.
Partner with Ops on new client onboarding, shop health, and system setup.
Work with Creative and Community to ensure content aligns with brand positioning and sales strategy.
Collaborate with Media to align ad strategy with organic momentum and creator performance.
Contribute ideas for process and system improvements to the Head of TTS.