TikTok Shop Account Manager - Los Angeles

Spotlight Media • Los Angeles, CA

3d • Remote

About The Position

Spotlight Media is a leading TikTok Shop Partner agency focused on scaling recognizable brands in social commerce. They emphasize custom-built strategies for TikTok Shop growth, aiming to guide brands from launch to significant GMV. The agency fosters a high-performing, entrepreneurial culture that values ownership, autonomy, and speed, providing a platform for ambitious individuals to grow quickly into senior roles. This role is based in Los Angeles and is remote, but requires the candidate to be physically located in Los Angeles due to client needs.

Requirements

• 1-7+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus).
• Strong project management skills: task tracking, timelines, stakeholder coordination.
• Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups).
• Excellent written and verbal communication with a strong service mindset.
• Familiarity with TikTok as a consumer platform.
• Eagerness to master TikTok Shop (training provided on playbooks).

Nice To Haves

• Strong familiarity with beauty and cosmetic brands.
• Experience with TikTok Shop, Seller Center, or marketplace operations.

Responsibilities

• Act as the execution engine for TikTok Shop accounts, working under a Senior Account Manager.
• Translate strategy into action, manage project timelines, maintain shop health, and ensure high-quality execution.
• Manage client operations and communication, including preparing for and documenting meetings (WBRs/MBRs/QBRs).
• Build and maintain 30-60-90 day plans for clients, tracking owners, timelines, and success metrics.
• Draft client updates and presentation slides, translating performance data into clear narratives and actionable next steps.
• Manage tickets and issues, chase dependencies, and ensure stakeholder alignment.
• Oversee day-to-day TikTok Shop Seller Center hygiene, including PDP checks, catalog updates, and compliance.
• Monitor and report on account health metrics and flag risks.
• Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams.
• Support troubleshooting for approvals or policy issues by organizing evidence and documentation.
• Write briefs for Content and Creative teams and track revisions.
• Partner with Media and Analytics on dashboards, UTM hygiene, and performance readouts.
• Coordinate with Ops and Logistics on fulfillment readiness and customer experience.
• Maintain source-of-truth documentation in Notion (trackers, risk logs, promo calendars, asset libraries).
• Perform QA checks before delivery.
• Contribute to and improve playbooks and SOPs, capturing lessons learned.

Benefits

• High autonomy and real ownership from day one.
• Direct exposure to top-tier brands and the fastest-growing corner of e-commerce.
• A growth-first culture that rewards builders.
• Mentorship from Senior AMs and leadership with a clear, merit-based growth path.
• Competitive compensation.
• Performance upside.
• Flexible/hybrid work (location dependent).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed