Tier III Technical Support Engineer

KINETIX SOLUTIONS, INC.•Coral Springs, FL

3d•$30 - $36•Onsite

About The Position

As a Tier III Technical Support Engineer, you will be part of a team of IT professionals who provide in house technical PC hardware and software support for over 1000 associates. You will respond to user calls/tickets and personally visit associates to troubleshoot the nature of the problem and take the necessary course of action to resolve it. This will provide you with the opportunity work with a variety of equipment, cloud services and issues including Windows servers, desktops, laptops, network connectivity, software issues. In addition, you will also be assigned special projects in which you will get to research new technology and solve more complex problems.

Requirements

Minimum of five years of Experience in the service industry, preferably critical, customer service Experience
Minimum 2-years’ experience Cisco Switching, VLAN, Routing, Firewalling Support
Minimum 2-years’ experience with Server Hardware Technologies (CPU/RAID/SCSI) Support
Minimum 2-years’ experience with Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support

Nice To Haves

Solid dependable engineer, follows directions and maximizes billing opportunities
Consistently receives good client feedback

Responsibilities

Support the day-to-day field service and repairs operation to maintain compliance to the Customer(s) contract Experiences
Installation, configuration, troubleshooting and customization of MS Office Suite applications
Responsible for designing and documenting all procedures used in the maintenance, repair, and upgrading of all equipment and software
Manage client’s firewalls, networking equipment, and logical routing.
Assist in continuous improvement initiatives
Configure file, print and remote access services
Administration, including add/remove users and groups, group policy, configure file permissions, check event logs, configure and restore from backup
Administration of an enterprise email application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases
Takes ownership of tasks and follows through to ensure complete resolution
Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
Ability to pay close attention to detail while performing technically detailed tasks
Ability to deal effectively with stressful situations
Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
Ability to provide accurate time estimates for how long a task will take
Ability to proficiently plan, schedule and install new systems, offices relocations, appropriate infrastructure changes for various programs
Consistently leads and works on complex assignments requiring independent action and a high degree of initiative to resolve issues
Acts independently to determine methods and procedures on new assignments
Able to identify and solve new or unique problems using analysis of facts and/or previous solutions
Scope out equipment and software for customer projects such as servers, VM and operating system licensing, server racks and cabling
Understands that the success of individuals is measured by the success of their teams
Ability to quickly learn new technologies using self-study materials and intuition
Ability to articulate technical information clearly and simply to non-technical people
Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
Willingness to travel long distances (in-state driving, overnight stays, occasional out of state travel)
Willingness to be on-call
Ability to vary work hours to meet customer commitments