Tier III O&M (NE III) (Government)
About The Position
AT&T Global Public Sector is seeking a Tier III O&M Network Engineer to support the customer’s various wide area networks (WANs) and local area networks (LANs). This position will provide routing to an enterprise-level infrastructure across multiple classifications and act as subject matter experts in routing technologies across multiple vendors. This position requires office presence a minimum of 5 days per week and is located at a government customer site in Springfield, VA. The role involves extensive troubleshooting at the layer 2 and layer 3 level, implementation of routing changes, and support for various network protocols.
Requirements
- 16 years of experience that can be a combination of work history and education (Doctorate and 8 years, Master’s and 10 years, Bachelor’s and 12 years, Associate’s and 14 years, or HS diploma and 16 years).
- Must be compliant with DoD 8140 Information Assurance Technical (IAT) Level 2.
- Experience with configuring and troubleshooting Juniper and Cisco routers and switches.
- Experience with protocols such as OSPF, BGP, VPN’s, VRF’s, MPLS.
- Understanding of routing, switching, Internet Protocol (IP) subnet, Network Address Translation (NAT), and security technologies.
- Demonstrated ability to engineer and modify rulesets to allow connectivity for new customer requirements.
- Demonstrated ability to read, understand, and develop schematic diagrams, technical manuals, and documentation.
- Working knowledge of Service Now or similar IT Service Management (ITSM) products.
- Superior verbal and written communication skills.
- Intermediate-level knowledge of MS Office products (Word, Excel, PowerPoint, and Visio).
- TS SCI with polygraph clearance.
Nice To Haves
- Experience with Palo Alto, Cisco Adaptive Security Appliance (ASA), and Forcepoint firewall equipment and applications.
Responsibilities
- Tier III O&M of Juniper and Cisco routers, including extensive troubleshooting at the layer 2 and layer 3 level and implementation of routing changes.
- Troubleshooting network issues related to connectivity, latency, and asymmetric routing.
- Implementation of routing and troubleshooting issues related to OSPF, BGP, MPLS, VRF’s, and VPN’s.
- Support technical exchange meetings to help resolve other ISP and application owner issues.
- Support problem management to conduct root cause analysis of recurring issues.
- Provide day-to-day Operations and Maintenance (O&M) support for incident management events and outages.
- Collaborate with IT staff on projects and initiatives.
- Work with corresponding technical support teams as required to resolve network traffic concerns.
- Utilize monitoring tools and log collectors to provide in-depth analysis of traffic anomalies and issues.
- Be on call after hours on a rotational basis.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
