Tier II Deskside Support Technician

Peraton•Livermore, CA

1d•Onsite

About The Position

Peraton is seeking a Tier II Deskside Support Technician to join their team. This role supports the U.S. Department of Energy through the CBOSS 2.0 program, which provides enterprise IT, cybersecurity, and mission integration services. The program focuses on modernizing, integrating, optimizing, and operating enterprise technology environments to deliver secure, reliable, and scalable IT services. This specific position is part of the Enterprise IT Services (EITS) workstream and is located on-site in Livermore, CA.

Requirements

Bachelors degree and 5 years of experience or a Masters degree and 3 years of experience or an Associates degree and 7 years of experience or a High School diploma/equivalent and 9 years of experience.
Must be a U.S. Citizen with the ability to obtain and maintain a Department of Energy (DOE) security clearance.
Previous Tier 2 or advanced technical support experience.
Strong technical troubleshooting and problem-solving skills.
Experience supporting Windows environments and Microsoft Office applications.
Hands-on experience repairing PC hardware and supporting peripheral devices.
Familiarity with iOS devices, including iPads and iPhones, and basic mobile device management.
Experience troubleshooting network connectivity, including LAN/WAN, TCP/IP, and Wi-Fi.
Excellent communication and customer service skills.

Nice To Haves

PC hardware certification, such as CompTIA A+.
Ability to lift and move computer equipment as needed.
Willingness to work on-site and respond to deskside support requests.
Strong attention to detail and ability to follow established procedures.

Responsibilities

Provide deskside support for PC hardware, peripherals, printers, and related equipment.
Troubleshoot and resolve issues with Windows operating systems and Microsoft Office applications.
Support mobile devices, including iPads and iPhones, with configuration, connectivity, and application issues.
Diagnose and resolve intermediate to advanced network connectivity problems.
Handle and resolve incidents escalated from the Tier 1 Service Desk.
Document troubleshooting steps, resolutions, and recommendations in the ticketing system.
Collaborate with IT staff to identify recurring issues and recommend long-term solutions.
Maintain a strong customer service focus while working directly with end users.
Assist with hardware deployments, upgrades, and system imaging as needed.