Tier 3 Engineer

I M P Group International Inc. • Rancho Cucamonga, CA

1d • Onsite

About The Position

At IMP Solutions, we provide IT products, and IT and business consulting services to our clients across Canada. We are seeking a skilled and motivated Tier 3 Engineer to join our Service and Support team in Halifax, NS. This role is pivotal in designing and implementing internal systems, customer-facing hosted and cloud environments, and providing technical assistance to team members on system and network-related requests. This is an exciting opportunity to join a talented and growing team that is committed to providing service excellence, and is passionate about being part of something bigger. Are you ready for your next big step? Join our team!

Requirements

• BA/BS in Computer Science or related field (MS preferred but not required).
• Minimum 5 years in IT.
• Strong diagnostic and troubleshooting abilities.
• Excellent communication and customer service skills.
• Ability to multitask and adapt quickly.
• Technical and service awareness.
• Proficiency in support tools and IT service delivery.

Nice To Haves

• Microsoft MCP/MCSA/MCSE
• Citrix CCEA/CCIA
• SonicWall CSSA
• ConnectWise CCPA
• LabTech LTCP
• Cisco CCNA
• VMware VCP

Responsibilities

• Design and implement network and infrastructure solutions (WAN/LAN, routers, firewalls, servers, virtualization, Azure).
• Architect and support hosted and cloud environments tailored to client needs.
• Develop and maintain disaster recovery and network documentation.
• Provide IT support for internal systems and Microsoft technologies (Windows Server, Exchange, SQL, SharePoint, O365).
• Manage virtualization platforms (VMware, Citrix, Microsoft) and remote access (VPN, Terminal Services, Citrix).
• Maintain remote monitoring tools (e.g., ConnectWise) and project documentation.
• Collaborate with team members and mentor junior technicians.
• Escalate unresolved issues and manage project tickets through ConnectWise.
• Align IT solutions with customer business goals.
• Stay up to date with industry trends and emerging technologies.

Benefits

• Competitive salary based on experience and qualifications.
• Health, vision, and dental coverage.
• Performance-based incentives and generous bonuses.
• Full training and ongoing support.
• Fun and collaborative work culture.
• Clear path for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level