Tier 2 Helpdesk

Maania Consultancy Services • , VA

2d

About The Position

This role is for a Tier 2 Helpdesk position requiring specific IT customer service experience, including proficiency with ticketing systems and remote desk takeover tools. The position also necessitates an active DOD TS/SCI clearance and specific cybersecurity certifications.

Requirements

• Bachelors Degree with 8+ years of relevant experience or a Masters Degree with 6-10 years of experience. Additional experience will be considered in lieu of a degree.
• Active DOD TS/SCI clearance
• Current 8140 (Previously 8570), IAT Level II (SEC+ or equivalent) prior to start date.
• Ability to maintain certification for duration of assignment.
• Experience in IT customer service.
• Two (4) years of IT ticketing system experience.
• One (1) year of experience in remote desk takeover tools and usage.
• Experience meeting service level goals and targets.

Responsibilities

• Provide Tier 2 Helpdesk support.
• Utilize IT ticketing systems.
• Employ remote desk takeover tools.
• Meet service level goals and targets.
• Maintain cybersecurity certifications for the duration of the assignment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior