Tier 2 Helpdesk Engineer

Simpatico Systems, LLC • Santa Clarita, CA

3d • Remote

About The Position

Simpatico Systems is a group of engineers who align our goals with our customers’ organizational objectives, servicing IT, cyber security, and low voltage needs. We design systems that are simple, easy to use, effective, affordable, and results-driven. We take the time to discuss customer needs and customize solutions for each unique situation. Most of all: We have a ton of fun solving our clients' technology problems! As a company, Simpatico Systems was incorporated in 2013 from the merger of Ironfish Technologies and Business Audio Environments (BAE). With a rich history of delivering a high level of service for more than 40 years, our employees are committed to driving success. As we continue to expand in new markets and accelerate growth we are looking for talented, innovative and driven people who believe they can help themselves, and our clients have a ton of fun solving technology problems. The Simpatico Systems helpdesk provides both proactive and reactive support for customer environments, by responding to monitoring alerts, answering customer calls/emails/chats, and identifying trends to eliminate downtime. Simpatico is a fast growing company with over 400% growth in the last 4 years and continued expansion into new markets. We offer a defined success path with actionable training plans for promotions and salary increases.

Requirements

• 4+ years in similar IT field
• Clear and concise communication – written & verbal
• Ability to Multitask in a "High Pressure Environment"
• Skilled in troubleshooting network infrastructure issues
• Strong understanding of Network Administration
• Proven ability to troubleshoot complex technical issues
• Strong understanding of Windows and Linux OS
• Ability to type 50+ WPM
• Passion for improvement

Nice To Haves

• ITIL Experience
• Previous helpdesk experience
• Project delivery experience
• Experience with Large Enterprise Technology (HA replication technology, SAN solutions, Complex network management)

Responsibilities

• Alert Console Monitoring and Escalation
• On-site support
• ConnectWise Ticket Execution
• Incident and Problem Ticket Lifecycle Management
• Procedural Documentation Creation and Currency
• Participate in building a world class Operations Model

Benefits

• Company Sponsored Training and Testing
• Tuition Reimbursement Program
• PTO reward program
• Employee Resource Groups
• Commitment to diversity
• Strategic partnerships
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Bonus pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed