Tier 2 - Hardware Technician (Hardware Store Support)

Totally Joined For Achieving Collaborative Techniques•Washington, DC

1d•Onsite

About The Position

TJFACT is seeking a reliable and detail-oriented Tier 2 – Hardware Technician (Hardware Store Support) in support of our US Department of Treasury, Office of the Comptroller of Currency (USDT – OCC) client. This role is focused on managing the hardware store, maintaining accurate inventory, and ensuring timely fulfillment of equipment requests. The ideal candidate is organized, accountable, and operates with a high level of professionalism, and is willing to support broader IT needs as required. This is a customer-facing role with regular in-person interaction. Candidates must be comfortable working in a professional environment with continuous user engagement.

Requirements

U.S. citizen
H.S. Diploma Required (Associate/Bachelors in relevant field of study valued/preferred)
Two (2) to four (4) years of experience in hardware support, inventory, or stockroom operations
Strong organizational skills and attention to detail
Experience creating and managing tickets (ServiceNow preferred)
Ability to manage multiple requests in a fast-paced environment
Ability to work onsite full-time
Must be able to bend, lift, and move equipment up to 30 pounds

Nice To Haves

One (1) to two (2) years of desktop support experience
Familiarity with basic AV components (monitors, cables, conference room equipment)
Experience managing a hardware store or IT stockroom
Familiarity with device setup or imaging processes
CompTIA A+ or similar certification

Responsibilities

This role requires regular, in-person interaction with end users, including walk-up support
Must be comfortable assisting a wide range of users in a professional, public-facing environment
Expected to provide courteous, responsive, and respectful service at all times
Must be able to communicate clearly and effectively with non-technical users
Hardware Store Management Manage daily operations of the onsite hardware store
Issue and receive equipment (laptops, monitors, peripherals)
Maintain a clean, organized, and professional workspace
Track incoming shipments and ensure proper intake
Inventory Management Maintain accurate counts of all hardware and accessories
Track all equipment issued, returned, and in stock
Conduct routine inventory checks and resolve discrepancies
Ensure proper labeling and storage of all equipment
Device Preparation & Setup Prepare laptops and equipment for deployment
Perform basic setup, configuration, and imaging as needed
Maintain ready-to-issue devices and loaner equipment
Ticket Creation & Fulfillment Create and update tickets in ServiceNow or similar system for all hardware transactions
Ensure all issued and returned equipment are properly documented
Fulfill hardware requests accurately and within defined timeframes
Operational Support Coordinate with Service Desk and deskside teams
Support office setups, moves, and equipment swaps
Assist with bulk deployments and refresh efforts
Must be willing to support AV, deskside, and desktop-related needs as required
Inventory Accuracy Responsible for maintaining near 100% inventory accuracy
Ticket Discipline All work must be tracked through ticketing
Attendance & Timeliness Must demonstrate consistent, reliable attendance
Must be on time and ready to work at the start of each shift
Must maintain full coverage of assigned hours
Must provide proper notice for absences
Communication Standards Strong English speaking and writing skills required
Proper spelling and grammar required in all tickets and communications
Professional Presence Business casual attire required
Professional and respectful demeanor at all times
Must demonstrate a team-first mindset and willingness to support others
Works collaboratively with Service Desk, deskside, and support teams
Willing to assist teammates and contribute to overall team success
Maintains a positive, respectful attitude in a shared work environment