Tier 2 Field Technician - Doral/Miami

ARC Group•Doral, FL

10d•Hybrid

About The Position

ARC Group has an immediate opportunity for a Tier 2 Field Technician supporting multiple locations throughout the Doral/Miami area. This is a hands-on IT support position focused on troubleshooting and maintaining computers, peripherals, mobile devices, printers, software, and basic network connectivity. The ideal candidate is a dependable, customer-focused IT professional who enjoys working directly with users, troubleshooting technical problems, and traveling between multiple locations to provide onsite support. This position supports 11 locations throughout the Doral/Miami region, with the primary office located in Doral. The technician will travel between locations as needed to provide hands-on technical support. This is a Tier 2 Field Technician position, with an emphasis on end-user support, hardware/software troubleshooting, equipment deployment, and onsite customer service. Candidates with backgrounds primarily in senior network engineering, systems engineering, or IT management may be overqualified for this opportunity.

Requirements

Permanent U.S. work authorization required
No C2C, third-party, or visa sponsorship
Valid driver's license with a clean driving record
Ability to travel between multiple locations throughout the Doral/Miami area
Ability to lift and move IT equipment weighing up to 50 pounds
1+ years of hands-on IT support, desktop support, help desk, field service, or related experience
Experience troubleshooting Windows computers and common hardware/software issues
Experience providing direct customer or end-user technical support
Basic understanding of LAN, WAN, VPN, and wireless networking
Experience using an IT ticketing or service management system
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication
Ability to manage multiple requests and prioritize work in a fast-paced environment
Ability to work independently while traveling between multiple locations
High School Diploma or GED required

Nice To Haves

Technical degree, IT coursework, or industry certifications are a plus
Experience providing onsite or field IT support
Experience supporting multiple offices or locations
Active Directory experience
Experience with computer imaging and workstation deployments
CompTIA A+, Network+, Microsoft, or other IT certifications
Experience with IT asset management
Experience supporting printers, mobile devices, and audiovisual equipment

Responsibilities

Provide Tier 2 onsite IT support for multiple regional locations.
Troubleshoot and resolve issues involving desktops, laptops, monitors, docking stations, printers, mobile devices, phones, and other peripherals.
Troubleshoot Windows operating systems, Microsoft Office, business applications, and common hardware issues.
Diagnose basic LAN, WAN, VPN, and wireless connectivity problems and escalate complex network issues when necessary.
Install, configure, replace, and maintain computers and other IT equipment.
Assist with workstation deployments, equipment refreshes, migrations, and replacements.
Support printers, scanners, audiovisual equipment, and other office technology.
Respond to IT incidents and service requests through the company's ticketing system.
Identify the root cause of technical issues and resolve them when possible or escalate to Tier 3 support.
Keep users informed regarding the status of incidents, service requests, scheduled maintenance, and equipment replacements.
Maintain accurate IT asset and equipment records.
Serve as the onsite IT point of contact for assigned locations.
Provide basic technical guidance and training to end users.
Assist with planned maintenance, technology upgrades, and unplanned outages.
Participate in an after-hours on-call rotation for emergency IT support.
Collaborate with infrastructure, networking, security, and other IT teams when issues require additional support.