Tier 2 Enterprise Operations Engineer, Journeyman (Active Top Secret Clearance Required)

Seneca Holdings•Lakewood, CO

6d•Onsite

About The Position

Clear Creek Federal, part of the Seneca Nation Group (SNG) portfolio, is seeking a Tier 2 Enterprise Operations Engineer (Journeyman) in Colorado. This role involves providing Tier 2 troubleshooting and support for a virtual infrastructure using VMware, as well as operations support for physical devices and cabling within a data center. SNG is a federal government contracting business focused on meeting mission-critical needs for federal civilian, defense, and intelligence community customers. They offer a competitive total rewards package including pay, benefits, flexible work-life balance, professional development, and performance programs.

Requirements

Bachelor's degree in Computer Science or a related field or equivalent experience.
Active DoD Top Secret Clearance
5-8 years of experience with VMware vSphere and/or vCenter.
Experience with enterprise-level environments.
Experience with enterprise storage solutions.

Responsibilities

Provide Tier 2 Incident Management triage, troubleshooting, and resolution for virtual infrastructure using VMware vSphere, vCenter, and various technologies.
Fulfill Tier 2 Service Requests, including Virtual Machine builds, decommissions, and changes to resources.
Provide technical customer communication and interface.
Maintain and support physical devices and cabling within a data center, including servers, switches, routers, firewalls, and storage systems.
Install and configure physical devices and cabling within a data center.
Monitor IT infrastructure through prescribed tools and continuously ensure systems monitoring tools are configured to ensure comprehensive system state awareness.
Utilize IT Service Management (ITSM) tools, including ServiceNow, to execute Tier 2 Service Request Management, Incident Management, and Problem Management processes.
Participate in other ITIL process areas such as configuration management, change management, release management, service-level management, availability management, capacity management, service continuity management, information security management.
Work collaboratively with other teams to resolve complex issues.
Continuously improve operational processes and procedures.
Ensure compliance with security and operational policies.