About The Position
A leading telecom company providing high-speed fiber internet to businesses across New York, Philadelphia, and Boston, is seeking a Remote Tier 2 Customer Support Representative to join their tech support team. The role involves providing reliable support during service disruptions, monitoring automated alerts, and escalating outages within 15 minutes. The company is looking for tech-savvy individuals who can quickly troubleshoot issues, follow clear procedures, and communicate effectively with customers through phones and emails. Candidates should possess strong call control skills, remain calm under pressure, and enjoy solving technical problems independently. This is a remote contract position with a commitment of 15 hours weekly for 90 days, starting with an orientation on May 4, 2026. The role offers flexibility to set one's own schedule and pick projects.
Requirements
- tech-savvy
- strong call control skills
- stay calm under pressure
- enjoy solving technical problems independently
Responsibilities
- quickly troubleshoot issues
- follow clear procedures
- communicate effectively with customers through phones and emails
- monitor automated alerts
- escalate outages within 15 minutes
- provide reliable support during service disruptions
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
