Tier 2 IT Support-Classroom Support

Jasint • Arlington, VA

19h • $65,000 - $73,000 • Onsite

About The Position

The person in this position will provide trouble shooting and assistance with classroom equipment; images and repairs classroom equipment; and simulates or recreates user problems to resolve operating difficulties. The duties will include: All Tier 2 duties Interaction with Undergraduate School (UGE), helpdesk staff, DEVOPS, network team to restore service and or identify and correct core problems. Will document, track, and monitor problems to ensure a timely resolution.

Requirements

• Minimum of 5+ years related experience with a BS Degree (see Education for additional information)
• Windows or Apple Certified Mac Technician.
• Strong working knowledge/ familiarity with Ivanti Management Suite, and Windows imaging
• Professional customer service skill
• Must be resourceful and able to take initiative in a dynamic environment.
• Ability to troubleshoot technical problems effectively and efficiently.
• Requires AA/AS with 7+ years experience
• Bachelors preferred, not required. BA/BS with minimum 5+ years experience
• Required IAT Level II (Security+, CySA+, CND, or SSCP)
• This position requires a current and active Secret Clearance at the time of application.
• This is largely a sedentary role; however, some filing is required. The ability to move files, open filing cabinets, and bend or stand as necessary would be required.

Responsibilities

• All Tier 2 duties
• Interaction with Undergraduate School (UGE), helpdesk staff, DEVOPS, network team to restore service and or identify and correct core problems.
• Will document, track, and monitor problems to ensure a timely resolution.

Benefits

• Retirement/401k with an employer match, employer-paid health, dental, vision for employees, flexible spending accounts (HSA/FSA), company partially funded HSA, STD/LTD, professional development, tuition and certification reimbursement, spot award recognition, PTO, Floating Holidays.
• JASINT offers internal and external referral bonuses for all cleared exceptional talent we hire!
• JASINT provides equal employment opportunities to all employees and applicants without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic testing results, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. JASINT participates in E-Verify and will provide the federal government with I-9 information to confirm that all new hires are authorized to work in the U.S.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees