Tier 2 Operational Support

LingaTech•Harrisburg, PA

1d•Hybrid

About The Position

This position provides Tier 2 technical support in a hybrid remote environment, supporting a wide range of end users across distributed offices while ensuring adherence to established IT processes and security standards. The role focuses on troubleshooting, system configuration, deployments, and account administration, requiring independent decision-making and strong customer service skills.

Requirements

Experience with SCCM deployment processes and configurations
Experience managing server folder permissions and shared access

Nice To Haves

2+ years of experience supporting Commonwealth of PA customers

Responsibilities

Provide Tier 2 technical support for desktops, laptops, printers, scanners, and software applications
Diagnose, document, and troubleshoot hardware and software issues using remote tools and technologies
Utilize tools such as SCCM Remote Tools, PRTG, Remote Desktop, Active Directory, and PowerShell for issue resolution
Perform imaging, configuration, installation, and deployment of end-user equipment
Support desktop data migrations, equipment moves, and printer troubleshooting and repairs
Assist with setup of new equipment and decommissioning/surplus of outdated hardware
Manage user and system accounts, including groups, mailboxes, resource accounts, and distribution lists
Administer server folder permissions and shared access
Follow established support processes, standards, and service management workflows (e.g., ServiceNow)
Ensure compliance with organizational security policies and coordinate implementation of security initiatives
Research and evaluate IT tools, policies, and security measures, providing recommendations as needed
Independently prioritize and manage workload, balancing incidents, service requests, and project tasks
Provide user guidance and maintain a high level of customer service in direct end-user interactions