Tier 2 Cloud Support

ARA•Raleigh, NC

15h•Hybrid

About The Position

At ARA, we strive to hire valuable colleagues with not only the right skills, but who also demonstrate our core values of passion, freedom, service and growth. If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh, NC division of ARA has an exciting opportunity worth considering. Not only will you solve challenging core problems, you’ll also be able to grow your career in an exciting environment that promotes teamwork and cross-training in a wide range of related disciplines.

Requirements

U.S. Citizen (No green card)
BS or higher in computer science, IT, engineering, applied mathematics, or a closely related field with 5-7 years of relevant work experience OR 3-5 years of relevant work experience
Must be willing to participate in On Call and weekend work as needed
Ability to work Hybrid in-office schedule and in office as needed
Successfully acquire 8570/8140 IAT Level 2 Certification (Sec+) within sixty (60) days and maintain it
Eligibility to apply for and hold a US security clearance (selected applicants will undergo a security investigation and must meet eligibility requirements at the time of employment)
Good oral & written communication skills
Excel as a team player and strive to maximize team & department performance

Nice To Haves

Intermediate knowledge: Systems and Cloud Administration
Previous experience with supporting end-users at a Tier 2 level
Experience with user management of enterprise systems
Linux and Windows OS experience
Self-directed, detail oriented, problem solver

Responsibilities

Administer, develop, configure, implement, and maintain the systems that comprise the underlying cloud platform.
Maintain public and/or private cloud systems and deploy them in an automated way; and monitor, move, and alter the systems using a prescribed methodology.
Establish and implement standards for cloud operations according to specifications and parameters.
Determine business needs and select and support tools to meet them.
Maintain and build upon existing network and domain environments.
Serve as front line point of contact for end users and customers looking for technical assistance via phone, e-mail, and ticketing system.
Triage problem tickets and outage reports and escalate as needed.
Document and assist with streamlining technical processes.