Tier 1 Technician

Clearbridge Business Solutions • Abbotsford, BC

2d • Onsite

About The Position

As a Tier 1 Technician, you're the first voice customers hear when they need help. You turn "nothing's working" into "we've got this handled." You own tickets from start to finish, build genuine customer relationships, and spot opportunities where Clearbridge can add real value. This isn't about being the most technical person in the room yet. It's about being hungry to learn, confident enough to own problems, and human enough to remember there's a stressed business owner behind every ticket.

Requirements

• Customer service mindset: energized by helping people solve problems
• Consultative approach: ask thoughtful questions to understand root causes
• Technical curiosity: comfortable troubleshooting and understanding how systems connect
• Ownership mentality: see problems through to resolution
• Strong communication: clear, professional, and empathetic on phone and in writing
• Flexibility: comfortable with on-call rotation and customer needs beyond 9-5

Nice To Haves

• Previous IT support or MSP experience
• Familiarity with Windows, Active Directory, O365, or networking fundamentals
• Vendor certifications are preferred(CompTIA A+, Network+, Microsoft)
• Experience with PSA or RMM tools
• Track record of independent learning: side projects, self-taught skills

Responsibilities

• Answer calls and emails from customers needing technical support or reassurance
• Own tickets from open to close, digging into root causes and seeing problems through
• Build customer relationships deep enough to anticipate needs and understand business challenges
• Recognise patterns in recurring issues and proactively recommend solutions
• Learn constantly through shadowing, vendor training, and hands-on problem-solving
• Collaborate with a 15-person team that genuinely wants you to succeed

Benefits

• Real growth. We develop Tier 1s into Tier 2s through vendor training, internal knowledge sessions, and shadowing with experienced professionals.
• Exciting environment. Fast-paced, high-growth company with operations across BC, Alberta, and Washington, with genuine advancement opportunities.
• Amazing team. Work with a team professionals who value collaboration, ask great questions, and balance technical excellence with humanity.
• Thoughtful workspace. Downtown Abbotsford office with natural light, standing desks, multiple monitors, and unlimited quality coffee.
• Meaningful work. Every ticket you close keeps a business running. That's real impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed