Tier 1 Technical Support Representative

Eastlink • Bridgewater, NS

2d • Hybrid

About The Position

At Eastlink, great customer experiences start with great conversations. As a Tier 1 Technical Support Representative (English/French), you'll be a trusted resource for our customers when they need help the most. You'll troubleshoot technical issues, provide solutions, and deliver an exceptional customer experience across a variety of products and services. No two interactions are the same, so every day brings a new opportunity to learn, solve problems, and make an impact! As a Tier 1 Technical Support Representative, you'll support Residential and Business customers through inbound technical support interactions.

Requirements

• Enjoy solving problems and learning new technology
• Communicate clearly and build rapport with customers
• Bring a positive attitude and customer-first mindset
• Are reliable, accountable, and detail-oriented
• Have experience in technical support, customer service, or a related field
• Have call centre experience and are comfortable working toward performance goals
• Are available to work a flexible schedule, including evenings and weekends
• Have transferable skills, a willingness to learn, and a passion for helping customers

Nice To Haves

• Have knowledge of Internet, TV, mobile, telephone, or security technologies

Responsibilities

• Help customers with technical questions and service issues
• Use available tools to diagnose and resolve issues
• Guide customers through troubleshooting with patience and professionalism
• Accurately document customer interactions and resolutions
• Take ownership of customer concerns and work toward positive outcomes
• Manage multiple priorities in a fast-paced environment
• Work independently while contributing to team success
• Meet customer experience and performance goals

Benefits

• Starting rate of $19.52/hour plus annual variable pay
• Paid training and ongoing coaching to support your success
• Opportunities for internal growth and promotion
• Paid vacation and holidays
• Comprehensive health and dental benefits
• Pension plan
• Employee discounts on Eastlink products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed