Tier 1 Help Desk Technician

Peraton•Home, FL

4d•$51,000 - $82,000

About The Position

The Tier 1 Help Desk Technician serves as the first point of contact for technical support requests across the organization. This role is ideal for someone who enjoys solving problems, communicating clearly, and helping users feel supported and confident with their technology.

Requirements

High School diploma
Minimum of 3 years experience
Strong customer service orientation with the ability to remain patient, composed, and effective under pressure
Solid understanding of Windows operating systems and common desktop applications
Familiarity with mobile device support, especially iPads and iPhones
Basic knowledge of networking concepts (preferred but not )
Strong communication skills and the ability to explain technical concepts in user-friendly terms
Ability to multitask, prioritize, and manage time efficiently
Calm, empathetic, and solution-focused when working with users
Eager to learn and grow within an IT support environment
Comfortable working in a fast-paced environment with a variety of technical challenges
Team-oriented, reliable, and proactive

Responsibilities

Provide front-line support for Windows desktop systems, including troubleshooting software, hardware, and user-access issues
Assist users with peripheral devices, such as printers, webcams, iPads, iPhones, and other common workplace equipment
Support and troubleshoot Microsoft Office applications, including Outlook, Word, Excel, Teams, and related tools
Log, track, and resolve support tickets in a timely and organized manner
Escalate issues to higher-level support teams when necessary
Deliver excellent customer service by communicating clearly, listening actively, and maintaining a calm, professional demeanor
Guide users through solutions step-by-step, ensuring they understand the resolution
Follow established procedures and contribute to documentation of common issues and solutions

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