Tier 1 Account CTO

Ericsson•Toronto, ON

2d•CA$162,500 - CA$213,150•Onsite

About The Position

As Canada’s 5G landscape accelerates, we’re seeking a senior technology leader to work as a Tier 1 Account CTO, shaping the end‑to‑end technical strategy and solution direction across Core, Cloud, RAN, OSS, BSS and Automation. You’ll be a trusted advisor to executive stakeholders, galvanizing Ericsson’s global organization to solve the customer most sophisticated challenges today and into the 5G SA and AI‑native future. This role sits within MACS (Market Area Americas) CU (Customer Unit) Canada Sales Solutions, reports to CU Canada CTO, and partners closely with the KAM (Key Account Manager), domain CSRs (Customer Solutions Responsible), delivery, and product units to drive measurable business outcomes.

Requirements

Minimum 10+ years in technology, solutions, and/or product management within telecoms, spanning architecture and customer engagement.
Strong internal network across Ericsson solutions and technology experts (BAs, domains, CTO community) and a consistent record of effective cross‑org leadership.
End‑to‑end knowledge of the Ericsson portfolio across Services and Products and how to apply it to real business value for CSPs.
In‑depth grasp of current and future technology trends (e.g., Cloud‑native Core, SMO/rApps, 5G Advanced, cybersecurity, AI…) and how they map to our strategic direction.
Advanced consultative selling skills across engagement models (product, services, managed services) and the ability to build customer‑centric proposals and solutions.
Executive‑level communication and influence with effective persuasion skills; advanced storytelling with data to guide decisions and secure alignment at pace.

Responsibilities

Identify business opportunities and customer business needs through proactive consultative engagements
Influence Customer technology vision & strategy and drive Ericsson involvement in crafting customer visions, strategies & requirements
Be the voice of the Customer within Ericsson Business Area team to secure alignment required for customer’s success
Own and define customer end-to-end long-term network evolution and technology strategy, focusing on 5G SA monetization, differentiated performance, automation, Orchestration, AI applications, analytics and cloud-native solutions
Shape densification and spectrum‑to‑experience strategy with Networks stakeholders; quantify trade‑offs and business cases to guide smart CAPEX decisions.
Govern end‑to‑end solution integrity and risk management across BAs/domains; drive escalations on cross‑portfolio gaps and ensure verification, interoperability, and deployability.
Partner with the KAM on strategic deals: lead solution options to close profitable, de‑risked business.
Build and coach a high‑performing bench of CSRs/SMEs; standardize playbooks, ways of working, and knowledge reuse to scale impact.

Benefits

Choice of 3 medical and dental plan options
Core level medical and dental coverage paid for fully by Ericsson
Ericsson’s Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan
50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match)
Basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay
Short-term disability coverage
Option to participate in Ericsson’s Stock Purchase Plan
18 days of accrued vacation
3 personal days
10 holidays
1 volunteer day
Sick days
Up to 10 weeks of paid maternity leave
6 weeks of parental or adoption leave at 100% of pay
Financial wellness programs
Educational assistance
Matching gifts
Wellness account
Recognition programs