Ticketing System Specialist

National Geographic • Washington, DC

6d • $63,650 - $67,000 • Onsite

About The Position

The Ticketing System Specialist supports a complex, multi-integration museum admission ticketing sales system and a robust museum operation, helping to ensure that ticketing operations function seamlessly to provide museum visitors with the best possible experience, and ensuring that ticketing system functions are appropriately overseen and operated for our 7-day-per-week museum operation. This position reports to the Ticketing System Administrator. The schedule for this role is Wednesday-Sunday.

Requirements

• 3 years of experience with at least one year of ticket sales system or CRM experience
• Experience using at least one ticket sales software
• Experience using multiple CRMs. Salesforce experience a plus
• Knowledge of Microsoft Office programs and Google Workspace
• Strong multi-tasking skills and attention to detail
• Ability to collaborate and communicate effectively across multiple divisions with varying technical understanding
• Ability to work in a fast paced, multi-phase project environment with shifting priorities
• Proactive, positive, customer service mindset

Nice To Haves

• Salesforce experience

Responsibilities

• Maintain and update documentation for system configuration, business processes, system upgrades/customizations, and naming conventions
• Build and maintain coupon codes for internal stakeholders and marketing promotions
• Monitor and manage daily capacities for maximum revenue and visitor survey scores
• Support Ticketing System Administrator in large ticket builds and on-sales
• Coordinate with ticketing vendor on their deliverables and test new functionality in the staging environment
• Serve as the level 1 escalation for front of house staff troubleshooting and support
• Escalate tickets to NGS Technology and vendors as needed and manage the ticket lifecycle through to QA and completion
• Provide visitor support in the Call Center and at the Welcome Desk as needed
• Provide project management support with internal coordination efforts
• Manage all ticketing system intake forms, including new event builds, coupon codes, and other one-off ticketing configuration requests
• Provide sales and operational reporting support
• Distribute one-off special request reports as needed

Benefits

• medical, dental, and vision insurance
• engaging and comprehensive wellness program
• 401(k) retirement savings plan with matching contributions after 6 months of employment
• flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year)
• 10 days of sick leave
• 12 paid holidays and a paid winter break between December 25 and 31 (May not apply to all roles that are required to work during high volume seasons or essential workers. Please check with the hiring manager for confirmation.)
• paid parental leave
• adoption and surrogacy expense reimbursement
• fertility benefits
• learning and development opportunities
• Lifestyle Spending Account
• pet adoption assistance and insurance
• pre-tax transportation benefits with a generous employer subsidy
• employer-paid life insurance and disability benefit
• a variety of National Geographic discounts and perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level