Ticketing Services Manager

UNC-Chapel Hill • Chapel Hill, NC

41d

About The Position

The Ticketing Services role supports the daily operations of the Carolina Performing Arts Box Office, ensuring efficient ticket sales, financial processing, and high-quality customer service for patrons and event clients. This position oversees front-line box office activity, including the supervision and scheduling of student sales staff, coordination of event-based staffing, and resolution of complex ticketing or customer service issues. The role also contributes to ticketing system administration in Tessitura, supports event builds and inventory management, and manages ticketing for campus and community rental events. In partnership with the Associate Director for Ticketing & Revenue and other internal teams, this position helps maintain accurate financial reporting, ensures compliance with university policies and security standards, and communicates ticketing policies to patrons and stakeholders while promoting a positive service experience.

Responsibilities

• Oversees front-line box office activity
• Supervision and scheduling of student sales staff
• Coordination of event-based staffing
• Resolution of complex ticketing or customer service issues
• Contributes to ticketing system administration in Tessitura
• Supports event builds and inventory management
• Manages ticketing for campus and community rental events
• Helps maintain accurate financial reporting
• Ensures compliance with university policies and security standards
• Communicates ticketing policies to patrons and stakeholders
• Promoting a positive service experience

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed