Full-time Ticketing Services Associate

Houston Ballet•Houston, TX

4d•Onsite

About The Position

The Ticketing Services Associate will be cross-trained and responsible for supervisory duties of the box office team in support of the Box Office Managers and the Audience Services Manager. They will assist in the daily and business operations of the Box Office as well as the duties and responsibilities assisting with front of house and audience services coordination and operations during performances. This position requires evening and weekend work, in sync with the season performance schedule and adaptability to shift between various functions as needed. Work a pre-arranged schedule that coincides with Box Office hours: (Monday through Friday from 8:45 am to 5:00 pm). When Houston Ballet is in performance, the Box Office hours will be: Monday – Saturday from 8:45 –6:00pm, Sunday 11:30am – 6:00pm, with extended hours through the weekend and evenings.

Requirements

Minimum of 1 year of customer service
Minimum of 1 year of Tessitura required
Ability to objectively direct the work of others
Ability to learn quickly
Effective written and oral communication skills
Organization/Planning – Develops clearly defined, realistic, measurable objectives that are consistent with the company’s objectives. Organizes personal workload and sets priorities; Uses time efficiently. Meets deadlines consistently.
Job Knowledge – Possesses the skills, knowledge and expertise required to perform the essential aspects of the job as well as any other specific educational and/or training requirements
Communication – Communicates effectively and can express complex ideas in simple terms both in writing and verbally, in individual or group situations. Comprehends and processes information and responds to communication from others. Interacts effectively across functions and levels of the company.
Flexibility/Adaptability – Accountable and ensures the integrity of their work. Is receptive to constructive criticism and takes responsibility for outcomes. Effectively responds to and understands the implications of proposed changes by accepting changes and making adjustments in direction and priorities. Is flexible and able to fulfill a varied work schedule.

Responsibilities

Fulfills opening and closing duties of the Box Office as assigned which may include, but are not limited to; opening the ticket center, access to the safe, managing the cash drawer, securing the Box Office space after the closing shift, enforcing Houston Ballet policy and procedures
Support Ticketing Services Management in a supervisory position to delegate tasks to team members and disseminate Marketing department information from the Box Office Managers and Audience Services Manager
Provide ongoing feedback and direction regarding workflow of the Box Office as projects are assigned
Support Box Office Management with onboarding and training new Customer Service Representatives
Assist in the event set up and strike of marketing collateral specific to each performance or designated Houston Ballet event
Act as a liaison between Houston Ballet, its patrons and the venue management team during performances
Support Box Office Managers, Audience Services Manager and Marketing department staff as needed in executing special projects at either the Houston Ballet’s Margaret Alkek Williams Center for Dance, the box office at the Wortham Theater Center or off-site venues and events.
Objectively address patron issues and provide resolution in compliance with Houston Ballet policies and procedures

Benefits

Comprehensive coverage for medical, dental, and vision care.
Plans with low-cost or zero monthly premiums.
Paid life and AD&D insurance.
Versatile spending accounts.
403(b) plan with a 5% annual contribution from Houston Ballet.
3 weeks of paid vacation.
10 paid sick days.
10 paid holidays.
Paid parental leave.
Access to online training and professional growth resources specific to arts management.
Discounted and complimentary tickets to ballet performances and other Houston theater district venues.
Exclusive partnerships with local businesses and eateries.
Access to on-site gym.
Counseling services through employee assistance plan.