Ticketing Representative

Foxwoods Resort Casino•Ledyard, CT

4d•Onsite

About The Position

Under the supervision of the Ticketing Supervisor, the incumbent provides quality guest service through the sale/issuance of tickets as well as any other department specific tasks assigned by management. This role requires proficiency in various department-specific computer programs, the ability to determine guest needs by asking proper questions, and involves extensive periods of keyboarding and computer monitor use. The position also requires extended periods of standing, walking, bending, reaching with hands and arms, and talking. The role is predominantly for the 2nd shift, Thursdays through Sundays, and some holidays, with a requirement to work a minimum of 2 days per week. Adherence to all Foxwoods and department-specific policies is mandatory.

Requirements

High school diploma or GED required.
Well-developed guest service techniques.
Excellent communication and organizational skills.
Ability to effectively interact with co-workers and guests.
Clear, pleasant speaking voice and good hearing for effective telephone communication.
Personable customer service attitude.
Ability to handle multiple tasks simultaneously.
Cash handling experience.
Ability to speak, read, write and understand English.
Willingness to work a minimum of 2 days per week.
Ability to learn the job with hands-on training.

Nice To Haves

Extensive periods of keyboarding and computer monitor use are required.
Position requires extended periods of standing, walking, bending, reaching with hands and arms, and talking.
Position is predominately (but not restricted to) 2nd shift, Thursdays through Sundays, and some holidays.