Ticketing + Premium Coordinator (Full-Time, Seasonal)
About The Position
Life is Better at the Ballpark! We're glad you're interested in working for the Salt Lake Bees! Why work for The Bees? It's fun! We love baseball; the sports industry is our passion. It's rewarding! Our fans love the sports experience, which makes our jobs even more enjoyable. It's exciting! We support a new sports and entertainment district, with The Ballpark at America First Square as its anchor. Great perks! Free and discounted perks for the Salt Lake Bees, Megaplex, Real Salt Lake, and Utah Royals FC. What will I Do? You will work in an excellent new ballpark, with a great team, creating lasting memories for our guests and fans. The Ticketing and Premium Coordinator is responsible for assisting the ticketing staff generate revenue through the selling of season ticket memberships, selling & servicing of partial plans, group tickets, corporate events & premium seating via phone calls, texts, appointments, networking events and ballpark tours. Essential to this role is the ability to organize, multi-task, outbound prospect and activate for sales events/tables along with helping to activate for any Bees game days or non-game day events. Additionally, we expect this role to help lead out sales initiatives, off-site events, and new Bees ballpark items. The position will: Protect the moral, legal, and financial assets and wellbeing of the company. Exemplify the company values of Stewardship, Integrity, Hard Work, and Service Strive to achieve the company’s mission of Enriching Lives and the company’s vision of being the best place in town to work and do business. Manage and keep detailed notes of all customer accounts within our CRM, Salesforce Manage and organize accounts within our ticketing system, Ticketmaster Assist in selling season ticket memberships Assist in selling, servicing and renewing of corporate groups Assist in selling, servicing & renewing Premium Inventory Assist in the selling, servicing of Premium Seat guests during Bees home games Monitor inbound emails + text messages via Podium and work in conjunction with the Directors to get those leads or customer service inquiries resolved. Provide outstanding customer service Perform gameday responsibilities such as entertaining clients, picnic setup and fulfilling commitments of FEPs Strategize with sales team leadership to create a plan for off-site sales and networking events Maintain & Grow industry standard sales & service skills Participate in on-going training Support the building of a diverse culture that enriches the lives of our employees, customers, partners and communities Embrace a culture of inclusion where guests and team members feel welcomed, valued and heard. Enrich lives by creating winning experiences and timeless memories Operate with an emphasis on safety for employees, teams, and guests Be a student. Be a teacher. Be a leader. Other duties as assigned What are the requirements of the Job? We want to give our guests the best sporting experience possible. To do this, our jobs demand reliability, positivity, and hard work. We believe you have what it takes to make a great impact!
Requirements
- Seeking or have obtained a Bachelor’s Degree from an accredited college or university
- Strong organizational and communication skills; able to manage multiple prospects and priorities.
- Self-starter with a professional demeanor for external representation.
- Ability to build and manage business relationships quickly
- Familiarity with the sports + entertainment industry
- Ability to work all home games and work irregular hours (evenings, weekends, holidays)
- Punctual, groomed and dressed for a professional environment
- Must be able to pass a pre-employment background and drug screening.
- Must be able to communicate in English.
Nice To Haves
- 1 or more year of sales experience preferred but not required
- Experience with CRM software preferred
- Proficiency using Google Workspace preferred.
Responsibilities
- Protect the moral, legal, and financial assets and wellbeing of the company.
- Exemplify the company values of Stewardship, Integrity, Hard Work, and Service
- Strive to achieve the company’s mission of Enriching Lives and the company’s vision of being the best place in town to work and do business.
- Manage and keep detailed notes of all customer accounts within our CRM, Salesforce
- Manage and organize accounts within our ticketing system, Ticketmaster
- Assist in selling season ticket memberships
- Assist in selling, servicing and renewing of corporate groups
- Assist in selling, servicing & renewing Premium Inventory
- Assist in the selling, servicing of Premium Seat guests during Bees home games
- Monitor inbound emails + text messages via Podium and work in conjunction with the Directors to get those leads or customer service inquiries resolved.
- Provide outstanding customer service
- Perform gameday responsibilities such as entertaining clients, picnic setup and fulfilling commitments of FEPs
- Strategize with sales team leadership to create a plan for off-site sales and networking events
- Maintain & Grow industry standard sales & service skills
- Participate in on-going training
- Support the building of a diverse culture that enriches the lives of our employees, customers, partners and communities
- Embrace a culture of inclusion where guests and team members feel welcomed, valued and heard.
- Enrich lives by creating winning experiences and timeless memories
- Operate with an emphasis on safety for employees, teams, and guests
- Be a student. Be a teacher. Be a leader.
- Other duties as assigned
Benefits
- Free and discounted perks for the Salt Lake Bees, Megaplex, Real Salt Lake, and Utah Royals FC.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
