Ticket Scanner

Boyne Resorts•Harbor Springs, MI

1d•Onsite

About The Position

The Highlands at Harbor Springs is currently seeking enthusiastic Ticket Scanners to join our team! As a Ticket Scanner, you will be responsible for using handheld RFID scanners to verify lift tickets and monitor RFID gate access. You’ll also assist guests by answering questions and providing information about the slopes and the resort. This is an outdoor, full-time or part-time seasonal position with flexible scheduling—giving you plenty of time to enjoy the many perks of working at The Highlands.

Requirements

Must be at least 16 years old
Able to stay positive and perform well in both busy and slow periods
Comfortable working outdoors on your feet in all weather conditions for extended periods
Must be available to work weekends and holidays
Must be able to fulfill the seasonal commitment (late November through April)
Maintain a professional appearance and adhere to uniform standards

Responsibilities

Welcome guests to the resort and ski slopes
Develop a strong understanding of The Highlands’ products, services, promotions, events, department objectives, and scanning procedures
Foster a friendly, fun, and safe environment for guests and team members
Use barriers and gates to help manage skier and snowboarder traffic flow
Scan lift tickets and passes to verify validity and accuracy
Resolve guest ticket issues promptly and respectfully while providing outstanding customer service
Assist guests with resort information, announcements, and general inquiries
Promote, embrace, and uphold The Highlands’ Mission and Core Values